We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.
At Ford Motor Company, we believe that freedom of movement drives human progress. Part of that freedom is driven by meeting our customers where they want with the digital tools that make their lives easier and more exciting. We are founding a team of disruptors who can leverage the resource scale of a large company to deliver a game-changing customer shopping experience that is best-in-class.
In this position...
The Parts & Chargers eCommerce Merchandising Manager is responsible for deeply understanding customer needs and optimizing the presentation, organization, and promotion of Ford and Motorcraft parts and electric vehicle charging equipment throughout Ford.com to deliver an easy and outstanding shopping experience to drive sales growth. This role will work with our Business Partners, Software Product Managers, Analytics and Research teams, as well as lead an agency team to execute merchandising strategies and tactics.
REMOTE: We’re looking for the best talent no matter where you are in the United States. If you’re ready to make it easy for customers to find and buy Ford and Motorcraft parts and electric vehicle charging equipment, we want you on our team!
SOUTHEAST MI RESIDENTS: Please note, this job is posted as remote unless the selected candidate lives within 50 miles of Dearborn, MI.
What you'll do...
- Be a Subject Matter Expert on Original Equipment Manufacturer (OEM) and aftermarket parts and Electric Vehicle charging equipment eCommerce customer needs - Gains a deep understanding of current and evolving eCommerce customer needs, trends, competitive activity, & technology advancement to inform strategies and tactics
- Lead and collaborate with team members (Business, UX, Software Engineering, Finance, etc.) to translate business goals and end user needs into strategy and tactics to execute that deliver value
- Drives business value daily by pulling, analyzing, and translating web analytics and behavioral data into actionable insights to enhance sales, conversion, and customer satisfaction/task completion across Ford.com with forecasted values for each to set goals, KPI’s, and prioritization
- Clearly identifies pros, cons, issues, obstacles, and dependencies for actions
- Formulates, tests and refines assumptions and hypotheses through user research and testing to refine tactics
- Implements merchandising strategies and tactics including but not limited to: Brand strategy, content strategy, natural search and site search strategy, customer way-finding including navigation and product categorization/filtering, effectively mixing and managing static and dynamic content, leveraging personalization tools, implementing and monitoring ratings & reviews, building collections and developing seasonal promotions.
- Communicate new capabilities and content strategies supported with facts and data to business stakeholder groups to provide context for change
- Influence cross-functional team members to affect pricing & promotional strategy, product catalog enrichment, and advertising/media with data-based recommendations and testing
- Lead a cross-functional agency team to identify and implement strategies, tactics, and creative development
- Collaborative leader focusing on seeking to understand and solving together
You'll have...
- Bachelor’s degree or a combination of education and equivalent work experience
- 3 + years of experience in eCommerce merchandising, with a working knowledge of website development, platforms, analytics, and customer experience design
- 2 + years of eCommerce merchandising strategies and tactics experience including but not limited to: Brand strategy, content strategy, natural search (SEO) and site search strategy, customer way-finding including navigation and product categorization/filtering, effectively mixing and managing static and dynamic content, leveraging personalization tools, implementing and monitoring ratings & reviews, building collections and developing seasonal promotions.
- 2+ years of experience working with Adobe Suite of Products – including AEM, Target, Analytics and Audience Manager or similar. Responsibilities should include pulling, analyzing and translating web analytics into actionable items.
Even better, you may have...
- MBA or other Master’s Degree
- Automotive industry, Brick & Mortar Merchandising, Agency and/or Product Management experience
- Data-driven mindset with excellent analytical skills with proven utilization of information to drive results-oriented decisions and measure results
- Experience communicating with and influencing functional and technical team members at all levels in the organization, including with a Software Product Organization to influence product strategies and roadmaps
- Strong sense of responsibility and ownership, self-starter with a proactive attitude
- Comfortable working in a fast paced, fluid environment where priorities shift on a regular basis
- Ability to break down complex tasks or requirements into simpler, more manageable tasks
- Delivers results consistently even under tough circumstances with the aptitude to recognize roadblocks and escalate issues as needed
- Experience leading cross-functional teams
- Experience managing agency/partner relations
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, and prescription drug coverage
- Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
- Vehicle discount program for employees and family members, and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:
This position is a range of salary grades 6-8.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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