We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. What will you make today?
As part of our Manufacturing team, you’ll help build the world-class, state-of-the-art smart vehicles we're known for. In our plants around the world, we’re constantly developing new technologies and processes to further increase our efficiency. You'll get the satisfaction of making great products people use and love.
In this position...
Meet and exceed warranty objectives by facilitating and following up on information exchange between departments to ensure topics are addressed.
What you'll do...
- Quick analytical abilities to rapidly resolve issues as they come up
- Drive improvements in Warranty results.
- Engage plant quality and production teams to prevent repetitive damage from the process and work with STA on supplier topics.
- Oversees day-to-day ECBs and analyzes details for follow-up.
- Lead and establish warranty review meetings with various OPD/supplier partners; focus on high hurts based on the data.
- Update the warranty summaries for the control centers, PIC Room and PQR
- Weekly Paynter report warranty follow-up/analysis on PRT, PIC ROOM, and other meetings.
- Resolve issues arising related to manufacturing processes or surrounding dealer & PD topics.
- Interface daily with other Ford departments (PD, OPD, PVT, Warranty, Quality, STA, Production, and other sister plants)
- Ability to support meetings with Ford Teams around the globe requires availability for WebEx outside of normal business hours.
- Overall manufacturing process basic knowledge. Product basic knowledge.
- Ford GSAR-specific warranty system knowledge. Ford PTS (professional technician system) specific warranty system knowledge.
- Ford GCQIS Hotline-specific warranty system knowledge.
- Ford WPAC warranty part return specific warranty system knowledge.
- Ford BSAQ-specific warranty system knowledge. Able to Traceability knowledge.
- Global 8D process.
- Ford Recall basic knowledge
- Monthly warranty reporting 0MIS, 1MIS, 3MIS, 6MIS, 12 MIS analysis
You'll have...
- Bachelors Degree or equivelant experience
- Ability to work independently and make decisions with minimal supervision
- Ability to lead cross-functional groups to resolve concerns
- Strong written and oral communication skills: you will be speaking or presenting to Ford leadership or representing Ford while engaging with 3rd party suppliers
- High level of analytical skills to trend quality data and take appropriate actions
- Ability to positively influence change
- Ability to handle complex issues and multi-tasking
- Strong organizational skills
- Proficiency in using Outlook, Excel, and PowerPoint. Understanding of the concepts and principles surrounding Business Objects, SharePoint, and other Ford-specific software.
Even better, you may have…
- Warranty, Production, and/or Manufacturing Quality experience preferred.
- Experienced in working with GSAR, GCQIS, WPAC, Global 8D, Data cubes, and BSAQ preferred.
- EV/ battery, JD Power experience.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, and prescription drug coverage
- Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
- Vehicle discount program for employees and family members, and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:
https://fordcareers.co/GSRnon-HTHD
This position is a range of salary grades 6 and7.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.
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