Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.
In this position...
As a vital team member, you will be responsible for identifying areas for improvement in our current business processes, developing and implementing new strategies and technologies, and collaborating with stakeholders to ensure alignment and successful adoption of the new procedures. Additionally, you will provide training and support to the team members to ensure that the best practices are followed.
We are looking for someone excited to join the Ford Pro team and create solutions to support our commercial Electric Vehicle fleet customers. The ideal candidate can prioritize multiple tasks and meet tight deadlines.
Objectives of this role:
- Analyzing current business processes, workflows, and procedures to identify areas for improvement.
- Developing and implementing optimized processes and procedures to enhance efficiency, productivity, and customer satisfaction.
- Collaborating with stakeholders to design and execute process improvement initiatives aligned with organizational goals.
- Monitoring and evaluating the effectiveness of implemented process changes, measuring key performance indicators, and making necessary adjustments for continuous improvement.
What you’ll do:
- Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies, and opportunities for improvement.
- Collaborate with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruption to operations.
- Communicate with stakeholders to ensure alignment on proposed changes.
- Monitor process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.
- Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
- Provide training and support to team members on new processes and best practices.
You'll have...
- Bachelor’s degree in business administration, management, or a related field.
- 5+ years of experience in business process analysis and project management.
- 2+ years of experience with process mapping and modeling techniques.
- 2+ years of experience with data analytics.
- 3+ years of experience with Microsoft Office suite, including Excel, PowerPoint, and Visio.
Even better if you have…
- Relevant certification in business process management or a related field.
- Working knowledge of process improvement methodologies, such as Lean Six Sigma.
- Experience in project management, change management, as well as training/support.
- Familiarity with Power Automate, Salesforce, Miro Boards, and data analytics tools.
- Strong analytical skills with the ability to collect, study, and interpret complex data.
- Ability to manage and perform multiple complex tasks as part of the daily work assignment.
- Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here: https://fordcareers.co/GSRnon-HTHD
This position is a salary grade 7.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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