We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.
In this position...
The Inclusion Experience Manager will report to the Market Area Sales and Marketing Manager, be matrixed to the Global Dealer Diversity Director, and will be responsible for implementing the Ford dealer diversity, equity and inclusion strategy and action plan in the West Market Area. This role will be a very proactive part of the Global Dealer Diversity team. In this role, you will apply the framework of the Ford Operating System (Ford OS) to support Dealer Diversity efforts to drive creating an inclusive culture within each dealership.
This includes identifying opportunities for improvement with dealer diversity, equity and inclusion within our dealer body. You will utilize research, dealer feedback and observation to develop best practices and create a continuous improvement process.
This role will interact closely with a variety of internal and external partners, including external vendors, Business Unit leaders, the Global Diversity Equity Inclusion office, Dealer Council, Marketing, Sales, Customer Experience and leadership, to name a few.
What you'll do...
Key Responsibilities will include:
Support Dealer Diversity Global Strategy implementing the following actions:
- Help foster a culture of respect and inclusion within the dealership creating an environment where all employees feel valued and supported
- Provide assessment of current state analysis of dealer diversity and inclusion in your assigned Region/Market Area and provide action items to drive measured improvement
- Identify best practices in inclusion within your market to share for continuous improvement
- Work with Market Area and Regional management to identify 15 key target dealers you will be held responsible for
- Collaborate with dealership leadership to assess and understand current state of DEI within the dealership and identify areas of improvement
- Lead DEI FGE Immersion action plan development and follow up with assigned dealers including supporting in dealership DEI training
- Leverage DEI Playbook with 100% of assigned dealers to drive DEI action plan
- Partner with community organizations and stakeholders to support DEI initiatives and outreach efforts in the local community working with assigned dealers to engage in at least two community outreach initiatives each year impactful to their community with a focus on the underrepresented
- Lead annual community initiative for the market area with measurable impact
- Assist with talent acquisition and recruitment strategies to drive increase in bringing in and retaining underrepresented talent
- Attend required DEI upskilling sessions
- Become key dealer diversity SME and resource for the Market Area
- Provide regular updates and communicate to local and global management on progress, challenges, and real-time feedback from stakeholders.
- Collaborate with key Ford stakeholders, including the core skill teams of Field/Dealer Operations, Market Representation, Customer Experience and Ford Credit.
- Invest in truly understanding and communicating best practices and unique regional requirements to stakeholders.
- Support miscellaneous team assignments as needed.
Key Leadership Behaviors
Excellence:
- Identify opportunities for improvement and effective approaches to deliver results that positively impact the culture within our dealerships that are shared with key stakeholders and external suppliers.
- Courage to share candid feedback about what is and is not working with our current state.
- Passion for being a change agent and drive for inclusivity driving innovations that ease customer pain points and improve the overall retail experience for dealer employees and customers.
Focus:
- Prioritize actions that will significantly improve dealer diversity, equity and inclusion.
- Apply quantitative and qualitative tracking to measure success.
- Be agile and anticipate change while taking smart risks
Collaboration:
- Create win-win solutions with Market and Dealer buy-in and trust.
- Able to overcome hurdles and roadblocks by problem solving and developing creative solutions to achieve desired outcomes.
- Work with numerous stakeholders, globally, over different business groups to achieve mutual objectives.
You'll have...
You will join a diverse team that brings together multiple backgrounds and experiences to create diversity of thought. Success will require a mix of talent that collectively understands our Dealers like no one else!
You'll have...
You will join a diverse team that brings together multiple backgrounds and experiences to create diversity of thought. Success will require a mix of talent that collectively understands our Dealers like no one else!
- Bachelor's Degree required.
- Prior experience of working with an organization to deliver change in the DEI space strongly preferred.
- Demonstrated experience in working with franchisees/dealers to implement company initiatives.
- Understanding and applying the synergy between process and people at retail to create BIC dealer experience for both dealer employees and their customers
- Strong people skills to build a network of company employee advocates from current Dealer-facing organizations (e.g., Sales, Field Ops, Market Representation, FCSD, Model e, etc.)
Even better, you may have...
- Demonstrated examples of advocacy and empathy
- Automotive retail business acumen and intimate working knowledge of dealership operations, business practices, and operating structure preferred
- Previous Dealer facing operations and/or retail experience (i.e., Field Ops, Sales and Service, Market Representation, CX, etc.) preferred
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:
https://fordcareers.co/LL6NonHTHDPaloAlto
Visa sponsorship is not available for this position.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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