We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.
In this position...
Vehicle technology and subscription services play a critical part in shaping the future of Ford Motor Company to enhance vehicle sales and improve customer loyalty. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance subscription services capabilities and deliver a first-class customer experience, this is the opportunity for you.
The Subscription Services Product Manager (PM) is responsible for understanding retail customer needs and behavior globally, identifying functionality/actions to meet these needs and working with a team of developers, other Product Managers, Data and Analytics and business partners to execute and deliver customer value with subscription product offers. They support in-depth business reviews, communicate and present across all levels of the organization and support cross-functional product teams.
What you'll do...
30% – Strategy and Planning, 40% – Delivery & Execution, 30% – People:
- Drive business value every day through sales, improving efficiency, and customer satisfaction improvement
- Gain a thorough understanding of current and evolving retail customer needs, trends, competitive activity, and technology advancement
- Understand platform customer experience data and leverage tools to gain insights to drive improvements, awareness and resolution of issues
- Collaborate with business partners to translate business goals/offers and customer needs into platform capabilities
- Create detailed defined features, user stories, and acceptance criteria
- Use data to identify opportunities, forecast feature value to set goals, KPI’s, and prioritization
- Identify feature/enhancement pros, cons, issues, obstacles, and dependencies
- Formulate, test and refine assumptions and hypotheses through user research and testing to refine features and stories
- Create, prioritize and accept user stories; incorporate them into release planning
- Participate in standups, iteration planning sessions, product demos and retrospectives
- Communicate complex technical concepts into non-technical language for stakeholders and leadership
- Develop Subscription Subject Matter Expertise to drive awareness, educate and enhance the customer experience and platform efficiency
- Foster collaboration with team members (Engineering, UX, Business, Finance, etc.) to drive value and collectively identify and resolve impediments
- Advocate for the end user and stakeholders by empathizing with and understanding user needs
- Work regularly with the technical team to continuously assess progress, disseminate lessons learned and understand next steps
- Manage cross functional team and stakeholder expectations to execute strategy
- Promote “Caring for Each Other”
You'll have...
- Bachelor’s Degree or a combination of education and equivalent experience
- 3+ years of experience working as a Product Manager in an agile software development-based enterprise environment
- 1+ years of experience working as part of a collaborative, cross-functional, modern software design, and development team
Even better, you may have...
- Master’s Degree
- Experience with subscription platforms and products
- Experience using data to drive decisions, understand the customer journey and define actions to improve and resolve customer pain points and creating informative, actionable dashboards to expose product metrics and performance
- Experience working with analytical tools and big data to understand product performance and opportunities
- Demonstrated experience with modern software development product management practices
- Experience working with agile methodologies, test driven development, and continuous deployment
- Experience working in a fast paced, fluid environment where priorities shift on a regular basis
- Ability to break down complex, ambiguous tasks or requirements into simpler, more manageable tasks
- Experience communicating with and influencing functional and technical team members at all levels in the organization
- Experience working as part of a collaborative, cross-functional, modern software design and development team
- Ability to gather customer insights through user research and testing, competitive analysis and prioritize product features appropriately to address findings
- Aptitude to recognize roadblocks and escalate issues when needed
- Strong sense of responsibility and ownership, self-starter and proactive attitude
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, and prescription drug coverage
- Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
- Vehicle discount program for employees and family members, and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:
https://fordcareers.co/LL6HTHD
This position is a leadership level 6.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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