The Blue Box.
Tiffany & Co. have defined luxury-style, the exemplary innovators renowned for the world’s most exquisite designs. Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style.
As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Sydney Office on a Client Relations and High Jewelry Internship.
Your role in the Tiffany Legacy.
Reporting directly to our Director, Client Relations & High Jewelry, this role will support the Client Development and High Jewelry initiatives for the Australia and New Zealand market, driving the growth of our high value, VIC and VVIC client bases in addition to our High Jewelry sales.
Client Development
Support the coordination of all client gifting needs and order management
Support store network in executing store activations, private appointments and bespoke one to one client experiences
Understand and educate our retail teams on the use of clientelling tools
Support in arranging flights for client travel for events
High Jewelry Merchandising
Support the High Jewelry and Merchandising teams facilitate the deployment of our High Jewelry assortment across our network of stores
Support High Jewelry Special projects and activations
Update assortment mapping, availability list and share with stores proactively
Data Insights
Prepare client data insights to support the store teams to inform their local client action plans and opportunity analysis
Facilitate client lists to drive outreach and activations
Liaise with relevant departments to communicate needs, ideas, key enhancements and issues/opportunities to ensure system effectiveness
Oversee Salesforce/Brilliance system outreach usage for National campaigns
Perfect Fit?
To be successful in this role, you will have:
- Bachelor’s Degree or last year of Bachelor’s Degree in a relevant field.
- Experience in retail or luxury retail or relevant customer related experience
- Poise and professionalism to interact with varying levels of management in cross-functional teams
- Exceptional organizational and critical problem-solving abilities; Demonstrated ability to prioritize and multi-task
- Previous experience with a client database, proficiency with Salesforce system a bonus
- Proficiency with Microsoft Office software Word, Excel, Outlook, and knowledge of Point of Sales (POS) system
- Strong verbal and written communication skills
- Flexibility to work with international time zones and scheduling of conference calls
- Experience of working in categories where executional excellence is valued
- Proactive demeanor with ability to provide solutions to day-to-day challenges
Why Tiffany?
- High performing, caring, fun and dynamic team
- Culture focused on wellbeing, innovation and growth
- Endless career opportunities with the largest luxury group - LVMH!
- Never-ending training and individual up-skilling opportunities
- Great mentoring from highly experienced management team
Blue Box. White Ribbon. That’s a wrap.
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