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A la Carte Captain at River Oaks Country Club
Houston, United States
Job Descrption
- Manages designated A la Carte outlet in the manner most pleasing to Members and their guests.
- Assures a high standard of appearance, hospitality and service in personnel and cleanliness of all Member areas.
- Assists in the planning of dining room and area set-up based upon anticipated Member/guest counts.
- Supervises, trains, evaluates staff.
- Maintains a presence in all dining areas of the club through-out service.
- Provides appropriate reports concerning employee hours, schedules and job changes.
- Receives and resolves complaints concerning food, beverages, and service.
- Serves as liaison between the dining room and kitchen staff.
- Works with Chefs to build promotions in dining areas.
- Ensures that all side work is completed according to Club standards.
- Assists with pre-shift meetings. Relays information and policy changes as they occur.
- Assists with building staff schedules within budgetary restraints.
- Assures the correct appearance, cleanliness and safety of dining areas, equipment and fixtures.
- Checks the maintenance of all equipment in the dining room and reports deficiencies.
- Assists with improvements in service procedures.
- Responsible for assuring that staff has correctly and completely closed all Member checks and have closed their day in point of sales.
- 3- 5 years working in upscale, full-service dining.
- Flexible schedule, willing to work mornings, evenings, weekends and holidays when needed.
- Excellent communication skills both verbal and written.
- Organized, detailed and able to follow practices and procedures.
- Well-groomed and professional in appearance.
- Proficient with technology and Microsoft applications.
- TABC Certified.
- Dedicated to meeting the expectations and requirements of the membership; Acts with members in mind.
- Dependable, reliable and capable of working independently.
- Able to make quick, but informed decisions, often under tight deadlines and pressure.
- Ability to be flexible when taking on tasks, prioritizing as necessary, and in handling situations.
- Able to learn quickly when faced with new problems and challenges.
- Enjoys working hard and seizing opportunities as they present themselves.
- Is easy to approach; enjoys interacting with co-workers and Members.
- Use your time effectively and efficiently.
- Gets more done in less time than others; ability to multi-task is critical.
- Safety minded, high quality service standards, diplomatic and calm.
- Skilled at active listening, retaining knowledge and acting upon it.
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