At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
This position will be responsible for all collection activity on accounts to maintain the best possible portfolio performance and customer service. This may be done with the use of a predictive dialer system as well as working manually from lists provided. Areas of responsibility are Inbound, Outbound, Blended collections, Pending, Latitudes, Solutions and Recovery and Condo (Maintenance and Taxes).
ESSENTIAL DUTIES AND TASKS:
- Communicate with owners by telephone and make every effort to collect all open items on an account, to include delinquent payments, delinquent maintenance, taxes and use fees, and deed recovery as required.
- Take necessary action to ensure accounts contacted in a timely fashion including identifying if additional research or skip tracing is needed.
- Keep owners informed of the status of their account on every detail during every communication.
- Follow training and quality models to ensure proper collection methods are used and quality customer service is provided during all calls.
QUALIFICATIONS:
- Minimum of 2 years collections and/or customer service call center experience is preferred
- Experience using a predictive dialer is preferred
- Continuous computer use
- Continuous phone use
- Ability to multi-task, prioritize and manage time effectively
- Strong interpersonal skills
- Strong attention to detail
- Ability to adapt in a fast paced call center environment
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