This position will be responsible for performing duties to ensure the safety and security of guests and employees, protect Holiday Inn Club Vacations and to maximize the amount of safety and security provided for guests and employees, while serving as a deterrent to crime and violations of company policy. Security Officers serve as first responders to any guest or employee injury and/or accident and play an integral role in curtailing workplace injuries. This high guest contact position requires an approachable, friendly and polished demeanor with a guest focused mindset.
Shifts will vary between Swing and Evenings
Must be available to work weekends
Must Have Driver License a minimum of 4 years
COMPANY BENEFITS:
- Weekly Pay
- Matching 401K
- Growth & Developmental Opportunities
- Comprehensive Medical, Dental & Vision Benefits
- EAP – Employee Assistance Program
- PTO - Paid Time Off
- Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
- Tuition Reimbursement & Continuing Education Courses
- Outstanding Company Culture
- Free Meal Per Shift
ESSENTIAL DUTIES AND TASKS:
- Greet guests warmly, offer advice and guidance regarding the resort. Security Officers will document all visitors entering the property. Additionally, Security Officers will ensure all visitors or guests receive directions on how to reach their intended destinations.
- Act as first responder to all visitors, guests and employee accidents on property. Administer first aid, contact emergency services if required. Secure First Report of Injury in the case of employee injuries and assist with the drug and alcohol testing of employees when appropriate.
- Patrol the resort to ensure the safety and security of guests, employees, and assets. Take the immediate and necessary steps to correct any safety hazards and cleanliness issues while responding to all hazards – manmade, technological or natural – as outlined in the department emergency response procedures.
- Identify and engage any suspicious person(s) who may interrupt the orderly operation of the resort while limiting liability.
EDUCATION and/or EXPERIENCE
- Strong customer service background.
- Two years of hotel or retail experience with high customer contact preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
- Obtain and maintain a current First Aid, CPR and AED certificate as required and render this medical attention when needed.
- Valid driver’s license
QUALIFICATIONS
- Must be at least 21 years of age with a valid driver’s license, and minimum of 4 years of driving experience.
- Must meet company required motor vehicle policy standards
- Have a guest focused posture and attitude.
- Be thoroughly familiar with the resort layout, activities, functions, fire and emergency disaster procedures.
- Good verbal and written communication skills.
- Ability to work under pressure.
- Initiative and drive to maintain resort and Security Services department standards.
- Must be able to use good judgment when addressing a given problem, followed by creative solutions and the initiative to complete the work.
- Strong knowledge of standard safety protocols.
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