At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.
This role is not eligible for immigration sponsorship.
The application window will be open until at least May 1, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.
The Plant Maintenance Technician supports the Field Operations Team in the installation, repair, and maintenance of the GFiber physical plant, ensuring the delivery of our internet services to customers nationwide. As a Plant Maintenance Technician you will support wired and wireless customer installation, network construction, expansion and maintenance of the GFiber network on a rotating schedule. You will play a direct role in keeping customers connected to the GFiber network by installing and testing services, making required cross connects, working with twisted pair copper cabling and/or fiber optic cables, installing radio mounts, tuning microwave point-to-point radios, and performing maintenance and troubleshooting.
Role Description
As a Plant Maintenance Technician you will diagnose and correct all service impacting root causes from the central office, remote terminal, or hut location to the customer premise equipment. Examples include impairments to/with all connections, drop cabling, network interface units, patch panels, media cabinets, ONTs, inside wiring (fiber, ethernet, coaxial, and twisted pair cabling), powering (including backup powering, UPS, etc.), media gateways, modems, routers, switches, outside plant (OSP) Cabling and/or active electronics (including CWDM and DWDM applications). Candidates shall be able to lift up to 50lbs utilizing ergonomic safety practices, be willing to work 40 plus hours per week with some holidays as needed, and provide a rotating shift (i.e. on-call schedule).
Responsibilities
- Troubleshoots and resolves complex issues impacting residential and small business services; and mentors team members to high proficiency of similar tasks.
- Installs, restores and maintains aerial or underground cable plant on customers’ property or within the Right-of Way per GFiber Standards.
- Delivers the installation and test of Ethernet jacks, making cross connects in telecom spaces (MDF, IDF, HDF) working with twisted pair copper cabling and/or fiber optic cables, installing radio mounts, tuning microwave point-to-point radios, performing installation/construction duties, maintenance and troubleshooting.
- Navigates complex customer interactions with exceptional client service, professionalism, and thoroughness.
- Builds relationships with property managers and building owners by leveraging advanced technical knowledge (i.e. network equipment, switches, wiring, radio and wireless technology).
Minimum Qualifications (MQs)
- 1 year experience in FTTH/GPON network construction and/or large scale fiber network deployments.
- 1 year experience in GIS or equivalent mapping system.
- 1 year of experience in fiber splicing for both termination and midspan use cases, optical time-domain reflectometer (OTDR) and Power Meter fiber optic testing.
- 1 year of experience managing diverse relationships with contractors and vendors.
- A valid driver's license with a satisfactory driving record that meets company standards.
Preferred Qualifications (PQs)
- Ability to operate Google Suite and Salesforce applications.
- Experience interfacing with local pole owners and utility companies, coordinating with city/local permitting offices, and subject matter expertise in OSP FTTH deployments with experience in service drop installations.
- 3 years of experience with fiber to the B2B/Enterprise level fiber network construction/operations.
- Extensive experience troubleshooting Ethernet network issues related to routers, switches and hubs.
- Experience with rack and stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), and patch panels.
- Ability to safely operate bucket vehicles that elevate up to 25ft above ground.
- Practice and adhere to OSHA Ladder regulations for general industry and follow NESC standards.
The US base salary range for this full-time position is between $52,000 - $57,000 + bonus + benefits. Your recruiter will share more about the specific salary range for your targeted location during the hiring process.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
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