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Customer Success Manager at ABC Legal Services
Longmont, United States
Job Descrption
Job description:
Docketly is a growing SaaS company in Longmont, Colorado. An appearance counsel provider for the legal industry, we find attorneys to stand-in on short, procedural hearings. We are looking for a passionate, hands-on, technical, innovative individual to join our growing Customer Success team. As a Customer Success Manager, you will be responsible for customer satisfaction in order to drive revenue growth. Our culture is casual, open, and direct. This is a full-time, in-person position in our Longmont, Colorado office.
Customer Success Manager Responsibilities:
- Develop and strengthen client relationships in order to promote retention and loyalty
- Assist with service adoption to fully integrate and increase client usage
- Proactively reduce customer churn with consistent communication in order to continually approve upon services, provide top-notch support, and gain a full understanding of clients' needs in order to develop enhancements, iterate on software features, and in turn, delight our clients
- Use Jira/agile methodology to continually improve upon client services and drive department performance
- Develop materials and tools for clients to self-service their interests and needs
- Collaborate with team members to continuously improve department procedures and operations
Experience & Skills for a Customer Success Manager:
- 3+ years in Customer Success and/or Account Management
- A comprehensive, deep understanding of the Customer Success Journey
- Strategic thinker who can see problem patterns, ideate solutions, and execute to completion
- Prior experience working with SaaS business platforms
- Experience in managing Enterprise Accounts
- Metabase experience preferred, with sharp data analysis skills
- Strong technical background with solid experience in software integrations
- Exceptional people skills
- Superior organizational skills
Compensation, Benefits & Perks of Customer Success Manager:
- Competitive salary
- Health Insurance - Medical, Dental, Vision, FSA
- 401(k) with match
- Paid Time Off & Paid Holidays
- Casual dress code
- Kitchen stocked with snack and drinks
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
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