Responsibilities

• Point of contact for Holman customers; responding professionally and timely to inquiries, issues, and concerns of our customers.
• Address carrier concerns; follow up on any action items; resolve issues within policy and state guidelines.
• Investigate any errors in the inbound (IB) and outbound (OB) process that lead to inaccuracies and find the root causes and take the initiative to correct
• Member of Public Warehousing Customer Service team, modeling behaviors of Company best practices.
• Capture revenue for special requests and daily activities based on the rates established for the customer.
• Generate various reports as necessary for account status tracking purposes.
• Maintain electronic customer files in accordance with record retention requirements.

This is not intended to be an all-inclusive list; other duties may be required. 

Qualifications

• Excellent customer service skills.
• Able to work both independently and in a team environment.
• Attention to detail and high level of accuracy.
• Strong initiative, ability to anticipate issues and act proactively.

Education & Experience

• High School Diploma/GED required; Associate degree or higher preferred
• At least two years of prior customer service experience required
• Full proficiency with Microsoft Office (Word, Excel, Outlook)
• High Jump software experience a plus

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