We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.
A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.
The Opportunity
As our Solutions Consultant, ANZ, you'll collaborate with enterprise sellers (Regional Sales Directors) and Customer Success Managers in the region to identify customer’s business goals and initiatives, and uncover unmet needs and challenges. This is a pre-sales focused role in which you'll consult and partner with various stakeholders, from C-Suite Executives to Researchers, to maximize the quality and value of the insights they will gather from UserTesting’s solution. You'll develop strategic solutions that map to customer’s business goals and initiatives and provide recommendations and best practices on how UserTesting can address business goals and initiatives, unmet needs, and challenges.
You're consultation with customers will deliver relevant and impactful product demonstrations that impress the value of UserTesting’s solution in relation to customer’s goals & initiatives and enables them to develop a deep familiarity of the UserTesting platform via hands-on training leveraging relevant use cases.
Other responsibilities include:
- Demonstrate understanding and value of customer experience research methodologies conducted via the UserTesting platform
- Lead and/or consult on Proof-of-Concepts (POCs) to ensure results address and impact a strategic business goal or initiative
- Partner with the Research and Marketing teams to develop collateral, content and training to enable the Sales team
- Communicate effectively with Sales team regarding sales activities and strategies
- Inform the Product teams of trends, use cases, and business impact of how specific capabilities are delivering / undelivering against customers’ business goals & objectives
- Engage in thought leadership and marketing related efforts, such as blogs, webinars, and public speaking
About the team
As a Solutions Consultant, you'll be an integral part of our sales organization, being a thought-leader throughout the sales process by articulating and demonstrating how UserTesting’s solution solves business challenges and delivers positive business outcomes. You'll be part of both a global Solutions Consulting team as well as a local, commercial sales organisation which includes Account Executives, BDRs, Marketers and more!
What We’re Looking For:
- You'll need experience within a customer-facing or consultative capacity; preferably as a Solutions Consultant or Solutions Engineer in the UX/CX space
- You'll have experience of a client-side environment leading research initiatives
- You'll have a deep understanding of both qualitative and quantitative research methodologies
- You'll have first-class analytical, problem solving skills
- You'll have the ability to manage multiple projects simultaneously in a fast moving and agile environment
- Strong passion for CX practices, research, and technology
- Experience with our product a plus!
Don’t meet every single requirement but excited about the role? We encourage you to apply! Research show us that certain demographics are less likely to apply unless they meet 100% of the requirements, but you may be just the right candidate for this or other roles. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!
At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com. If you need to speak to someone please ask!
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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.
UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.
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