OVERVIEW
The Program Assistant will support the Refugee Services and Community Integration programs in the maintenance of cases by assisting with various administrative tasks, as well as direct services that will ensure client self- sufficiency. This may include assessing client needs, obtaining case information, transportation to and from needed services and assisting the team with case documentation. The successful candidate must be committed to immigration and human rights issues and be able to conduct advocacy, education, and other outreach activities. The position will report to the Community Integration Program Manager.
DUTIES AND RESPONSIBILITIES
- Assist with developing and implementation of self-sufficiency plans;
- Assist Case Mangers with file maintenance by updating case management systems, reporting databases, and physical files; maintain confidentiality of information;
- Communicate client needs and collaborate with team members to assist with timely delivery of services;
- Work to connect clients with supportive community networks and support systems to ensure their long-term integration in the community;
- Ensure that refugees are being served in a linguistically and culturally appropriate manner and provide education and advocacy when necessary; and
- Perform other duties as assigned by supervisor.
REQUIREMENTS
- High School Diploma or GED
- Bilingual/multilingual ability is strongly preferred;
- Must have a valid driver's license, insurance, clean driving record and personal transportation;
- Knowledge of Microsoft 365 (Outlook, Word, Excel, SharePoint) and database programs a plus;
- Excellent written and oral communication skills and the ability to organize, prioritize, and work independently as well as in collaboration with others is required;
- Ability to establish and maintain professional relationships with providers, vendors, and clients of diverse backgrounds;
- Must have dedication to human rights of refugees, immigrants, asylum seekers, and displaced people; and
- Good sense of humor and pleasant, diplomatic manner is desired.
PHYSICAL DEMANDS
- Use of manual dexterity, tactile, visual, and audio acuity.
- Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
- Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
EQUAL EMPLOYMENT OPPORTUNITY
U.S. Committee for Refugees and Immigrants is an equal opportunity employer. We maintain a policy of equal employment opportunity without regard to race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, domestic partnership status, marital status, physical or mental disability, AIDS/HIV status, age, political affiliation, genetic information, veteran status or any other characteristic protected by applicable law.
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