Position Summary

Network Support Technician will provide support to the data center operations, enterprise systems management, STIG and IAVM compliance, and desktop systems management capabilities.  

Individual must be able to attain and maintain a valid US Government security clearance to be retained in the position.

Duties & Responsibilities

• Supervises team of multi-disciplined professionals; provides advanced expertise and proven experience in at least two of the IT help desk, network and system operations and support, radio communications, antenna/tower communications, telecommunications.
• Strong and effective written and verbal communication skills coupled with excellent interpersonal and team skills. Excellent leadership and management skills.  
• Provide designs and upgrades compliant with Information and Technology standards and initiatives development configuration and maintenance of secured and unsecured local area networks (LANs)
• Review and provide comments on emerging network policies and procedures to network stakeholders and customer 
• Utilize the automated work order system, to track and work customer requests.
• Provide customer systems support 
• Respond to critical service requests and routine service requests 
• Prepare and submit change request to support additions, moves, and upgrades that affects the network infrastructure 
• Provide remote and onsite customer support
• Provide ISP maintenance, that may require installation, testing, voice mail system, voice firewall and repair of NIPRNET and SIPRNET telecommunications equipment and systems
• Participate in the change control process  
• Maintain network design documents by the remote site     
• Establish the type of connectivity and termination point
• Identify and track the protocols and the ports that need to be defined on the firewall and formulate a secure rule 
• Provide Protocols and design to Information Assurance Division (IAD)
• Identify the changes for the LAN/WAN infrastructure to make the secure connection
• Prepare and participate in the change control process
• Define the rule set and the necessary protocols with the General Services Passer (GSP) definitions
• Enable rules and GSP services for the connectivity and test with users and developers
• Experience in designing and deploying access interfaces with IBM mainframe FEP and remote hosts with TN3270 or SNA/SDLC gateways
• Ability to develop and execute address plans for IPv4, IPv6 and ITU E.164
• Knowledge of service provider MPLS networking a plus
• Ability to document solutions with MS Office products
• Must have ability to effectively communicate with management and peer
• Ability to trouble shoot network incidences and provide a resolution report to management and/or customer
• Ability to interact with all team members in a mentoring role, this includes assistance in troubleshooting, and transferring knowledge in regards to systems and topologies deployed 
• Ability to provide designs with bill of materials and cost estimate 
• Ability to perform network traffic and performance analysis to determine WAN bandwidth requirement and expected performance
• Ability to use network trouble shooting tools and technique
• Manage training and certification of employees. 
• Must be detail and safety oriented

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

• Bachelor’s degree in an IT-related field 
• Level III: Minimum of 5 years' experience in an IT environment.
• CompTIA Security+ certification required
• Possess or able to obtain an IAT Level II certification Security+, CCNA Security Certifications, etc.

Skill & Certification Requirements

• Proficient with Cisco Switching, 
• Multi Path 
• GLBP 
• HSRP 
• QoS 
• Routing Protocols
• BGP 
• OSPF 
• EIGRP 
• WLAN 
• Prefix Lists 
• NAT
• PAT 
• MPLS 
• VoIP 
• Video/Audio 
• IDS/IPS
• NAC 
• Firewalls 
• Must possess excellent written and verbal communication skills
• Position requires sitting, for long periods of time. (Sedentary Work)
• Most duties require extended use of a keyboard and computer monitor
• Extended Telephone Use
• May require lifting of 20-50 lbs
• LCI is an Equal Opportunity Employer Veteran/Disabled

• Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@lcibest.com

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