LOCATION: Full Time Remote Position, start date 06/25/2024
PAY: $18.00 / hour base plus monthly Incentive. Estimated Annual Income $45,000 - $65,000
Amazing Sellers have excellent earning potential with our Inbound Vacation Planner Sales team! We are looking for engaging call center representatives who love talking to customers excited to purchase our products. We sell vacation tour and cruise packages, and our customers are happy and engaged with us! If you’re motivated, skilled at sales, and excited about answering travel calls we’d love to hear from you. Your income potential depends on you - the skill you possess and the effort you make each day! Take a look at what we do and what we offer.
WELCOME TO THE GLOBUS FAMILY OF BRANDS!
Traveling the world is incredible...don't you agree? It opens us up to new cultures and experiences. Venturing across the globe invites us to wonder and wander...to marvel and be moved. With 95 years in travel, the award-winning Globus family of brands creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 65 countries on six continents across the globe. We began as a small family company with one man, his rowboat, and a dream in Switzerland in 1928. Nine decades later, the entrepreneurial spirit and ingenuity that created this family-owned institution lives on...as well as our commitment to sustainability!
Watch a video about the Lighthouse Project to find out more about these efforts!
We are always on the hunt for exciting, team associates passionate about life and work: People who are easily inspired and excited about what they do. We offer incredible career opportunities in a variety of roles including, but not limited to: vacation planning, reservations, marketing, finance, IT, and customer care.
ABOUT THE ROLE
Inbound Travel Sales Associate reports to the Inbound Supervisor in the Customer Sales department. Candidates would be responsible to create happy guests by answering incoming phone calls and convert leads into deposited passengers on our travel products. They will greet incoming calls from direct customers, to educate, consult, and help transform travel dreams into vacation realities. This role will also handle leads as assigned, manage follow up with guests, as well as participate in campaigns as assigned.
EXPERIENCE/SKILLS REQUIRED
- Reaching and exceeding sales objectives by selling travel packages and product up-sells
- Handling inbound and outbound sales calls and e-mails using GVI’s sales protocols
- Excellent Computer skills – we use multiple systems to engage with our work and clients.
- Excel, Ring Central, Outlook, Intranet, Web based and other company specific systems
- Ability to navigate throughout multiple computer programs throughout the day
- Excellent organization skills
- Friendly and able to connect with our customers
- Maintaining customer satisfaction by ensuring customers receive accurate, timely, and quality information about the products we are supplying
- Answering customer inquiries by maintaining knowledge of key differences, mail campaigns, product knowledge, and destination expertise
- Cultivating and maintaining on-going relationships with customers and influencing product loyalty
- Understanding of Assumptive Close and how to take a Lead to a deposit
- Developing business relationships and fostering a spirit of cooperation with GVI departments as needed to serve the needs of customers
EXPERIENCE/SKILLS PREFERRED
- Travel industry experience
- Previous Call Center Experience
- The preferred candidate will hold an Associate's degree (A. A.) or equivalent from two-year College or technical school; six months to one-year related experience in inbound sales work, and travel industry; or equivalent combination of education and experience.
- Minimum of 1 year in a Sales or similar role
RESPONSIBILITIES
- Receive incoming calls and create happy guests
- Engage with customers via phone and email
- Call out or email to guests regularly to follow up with existing customers
- Responsible for hitting clear Monthly sales goals
- Maintain call handling expectations
- Engage in Lead Campaigns as assigned
- Engage in regular training to enhance skills
- Meet regularly with Supervisor to discuss metrics and performance
- Participate in weekly team meetings and on Teams Chats
- Rotating Saturdays required. Will receive one day off that week to compensate
- Overtime as needed
MORE THAN JUST A JOB
BENEFITS
We believe in investing in our team members to help them thrive both personally and professionally. We understand the importance of a balanced lifestyle – that’s why we offer a range of perks that go beyond the basic requirements, to truly give back to those who help make our company successful.
COMPANY BENEFITS (based on location US or Canada)
- Minimum of 12-16 days of vacation per year
- Health, vision, dental and life insurance
- Work from home option
- Home office internet reimbursement
- Technology equipment eg. Monitors, headset, laptop etc.
- Matching 401(k)/ Group RSP matching
- Tuition reimbursement/Student Loan reimbursement
TRAVEL BENEFITS
- 60% off tours (plus discounts for friend and family)
- Free Avalon cruise after 2 years
- Familiarization (FAM) time: 5 paid days off to experience our travel products
- Special deals with travel partners like Marriott, Expedia, IATA/IATAN, and Thrifty Car Rentals
EEOC
Globus family of brands is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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