LOCATION: Full Time Remote Position, start date 6/25/2024
Pay Rate: 18.00/hour plus monthly incentive
Amazing Sellers have excellent earning potential with our Inbound Vacation Planner Sales team! We are looking for engaging call center representatives who love talking to customers excited to purchase our products. We sell vacation tour and cruise packages, and our customers are happy and engaged with us! If you’re motivated, skilled at sales, and excited about answering travel calls we’d love to hear from you. Your income potential depends on you - the skill you possess and the effort you make each day! Take a look at what we do and what we offer.
WELCOME TO THE GLOBUS FAMILY OF BRANDS!
Traveling the world is incredible...don't you agree? It opens us up to new cultures and experiences. Venturing across the globe invites us to wonder and wander...to marvel and be moved. With 95 years in travel, the award-winning Globus family of brands creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 65 countries on six continents across the globe. We began as a small family company with one man, his rowboat, and a dream in Switzerland in 1928. Nine decades later, the entrepreneurial spirit and ingenuity that created this family-owned institution lives on...as well as our commitment to sustainability!
Watch a video about the Lighthouse Project to find out more about these efforts!
We are always on the hunt for exciting, team associates passionate about life and work: People who are easily inspired and excited about what they do. We offer incredible career opportunities in a variety of roles including, but not limited to: vacation planning, reservations, marketing, finance, IT, and customer care.
ABOUT THE ROLE
This role reports to the Outbound Supervisor. The Outbound Online Sales Vacation Planner is responsible for supporting Outbound Sales by creating happy guests and depositing passengers through chats and email and other channels.
EXPERIENCE/SKILLS REQUIRED
- Excellent Computer skills – we use multiple systems to engage with our work and clients.
- Ability to navigate and utilize multiple computer programs throughout the day.
- Previous Sales Experience required.
- Excellent organization skills
- Self-motivated
- Friendly and able to connect with our customers.
- Able to successfully manage multiple leads and customers consecutively.
- Understanding of Assumptive Close and how to assertively convert a lead into a deposit.
EXPERIENCE/SKILLS PREFERRED
- Travel industry experience preferred, but not required.
- Experience using systems such as Ring Central, Microsoft Dynamics, Excel, or other CRM or phone system software.
- The preferred candidate will hold an Associate’s degree (A. A.) or equivalent from two-year College or technical school; six months to one-year related experience in outbound sales work, and travel industry; or equivalent combination of education and experience.
- Minimum of 1 year in a Sales or similar role
RESPONSIBILITIES
- Support Customers
- Receive, answer, and provide exceptional service to Sales Chats, Sales Texts, and Sales emails as they come in throughout the day
- Generate sales lead opportunities found via Chat, Text, or Email
- Convert interactions into qualified leads and deposited passengers
- Manage your own Leads
- As assigned daily by your Supervisor or Asst Supervisor
- Engage the required amount of times with each Lead via phone, email and text.
- Convert assigned leads, and other initiatives into deposited passengers
- Engage in Follow ups with customers via phone, email and text.
- Review past Leads and send appropriate follow up
- Maintain knowledge of products, competitive key differences, marketing campaigns, and exhibit destination expertise
- Ensure customer satisfaction by providing accurate, timely, and quality information about products and promotions provided, Securing lifelong customers
- Meet and exceed sales objectives by selling travel packages and product up-sells
- Receive, answer, and provide exceptional service to Sales Chats, Sales Texts, and Sales emails as they come in throughout the day
- Additional Responsibilities
- Partake in regular training to enhance skills
- Meet regularly with Assistant Supervisor to discuss metrics and performance
- Participate in weekly team meetings and Teams Chats
- Rotating Saturday shift required. Will receive one day off that week to compensate
- Overtime as needed by business needs
- Be TICO Certified for Canada
- Other sales opportunities/projects as assigned
An ideal candidate will be a self-starter, possess strong organizational skills, polished time management, money and customer experience motivated, enjoy working individually as well as collaboratively. Must have a good understanding and execution of close ratios, performance consistency, and most importantly, a passion for travel.
MORE THAN JUST A JOB
BENEFITS
We believe in investing in our team members to help them thrive both personally and professionally. We understand the importance of a balanced lifestyle – that’s why we offer a range of perks that go beyond the basic requirements, to truly give back to those who help make our company successful.
COMPANY BENEFITS (based on location US or Canada)
- Minimum of 12-16 days of vacation per year
- Health, vision, dental and life insurance
- Work from home option
- Home office internet reimbursement
- Technology equipment eg. Monitors, headset, laptop etc.
- Matching 401(k) / Group RSP matching
- Tuition reimbursement/Student Loan reimbursement
TRAVEL BENEFITS
- 60% off tours (plus discounts for friend and family)
- Free Avalon cruise after 2 years
- Familiarization (FAM) time: 5 paid days off to experience our travel products
- Special deals with travel partners like Marriott, Expedia, IATA/IATAN, and Thrifty Car Rentals
EEOC
Globus family of brands is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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