JOB TITLE: Vacation Planner - Service
LOCATION: Remote
Class start date: June 25, 2024
$18.00 Hourly plus monthly Incentive: full time: $200-$300
WELCOME TO THE GLOBUS FAMILY OF BRANDS!
Traveling the world is incredible...don't you agree? It opens us up to new cultures and experiences. Venturing across the globe invites us to wonder and wander...to marvel and be moved. With 95 years in travel, the award-winning Globus family of brands creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 65 countries on six continents across the globe. We began as a small family company with one man, his rowboat, and a dream in Switzerland in 1928. Nine decades later, the entrepreneurial spirit and ingenuity that created this family-owned institution lives on...as well as our commitment to sustainability! Watch a video about the Lighthouse Project to find out more about these efforts!
We are always on the hunt for exciting, team associates passionate about life and work: People who are easily inspired and excited about what they do. We offer incredible career opportunities in a variety of roles including, but not limited to: vacation planning, reservations, marketing, finance, IT, and customer care.
Company Benefits Include: Pension Plan, 401K Match, 16-26 days of vacation, Health, vision, dental and life insurance, Work from home options, and Home office internet reimbursement.
Exciting Travel Benefits: 70 to 90% off tours and cruises (plus discounts for friends and family), a free Avalon cruise after 2 years, and Special deals with travel partners like Marriott, Expedia, IATA/IATAN, Norwegian Cruise Line, Hertz, and Thrift Car Rentals to name a few.
ABOUT THE ROLE
Travel Service is a 30-40 person team that creates happy guests by providing premier service in finalizing all reservation details to ensure direct guests have a fantastic travel experience and become loyal champions of our travel brands.
EXPERIENCE/SKILLS REQUIRED
- A minimum of three months or more experience in a sales and service capacity within a call center environment
- Demonstrated ability to write effective email communication
- Building client/customer relationships
- Technical and functional skills using multiple computer applications
- Experience working with a CRM such as Salesforce or similar
EXPERIENCE/SKILLS PREFERRED
- Demonstrating the importance of service in retaining customer loyalty
- Working with points of interest/geography
- Product knowledge of GVI products, services, policies, and features
- Travel industry experience preferred
RESPONSIBILITIES
- Servicing existing guest accounts, from initial contact to travel, and product up-sells
- Handling about 35 service calls/day, and e-mails using GVI’s customer service and sales protocols
- Maintaining customer satisfaction by ensuring customers receive accurate, timely, and quality information about the products, and resolving customer concerns.
- Full account management of Make-A-Wish bookings including special needs requests and specific accounting processes
- Responsible for working Siebel calendar of activities required for every Direct booking including:
- Traveler Communications
- Final Booking Review and Payment
- Confirm Docs sent and Welcome Home communication
- Handling of other account management services:
- Work Process Messages
- Schedule Change notifications
- Third Party Authorizations
- Follow up International Ticket Numbers passport information, Visa status, TSA
- Mis-matched Invoices (accommodations)
- Hotel changes and Itinerary Changes
- Any special Notification i.e. Disability accommodations, Special Needs, etc.
- Seat Assignments (Sabre)
- Cultivating and maintaining on-going relationships with customers and influencing product loyalty
EEOC
At Globus family of brands , we value diversity – in backgrounds, cultures and in experiences. As an equal opportunity employer (EOE), we are committed to creating a supportive environment for our team members and welcome people from all walks of life to authentically enhance our globetrotters' experiences. We are intentional and reflective about the team and culture we are creating and are looking for people who are not only skilled at their role but are also invested in supporting each other’s development.
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