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People Services Advisor at Alcumus
Bath, United Kingdom
Job Descrption
People Services Advisor
Department: SafeHR
Employment Type: Full Time
Location: Bath, UK
Reporting To: HR Consultant Team Manager
Description
Creating Safer Workplaces for Everyone.
We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
The HR Advisor role will be responsible for advising a portfolio of clients across different industries, helping them with employment documentation and providing general HR advice and support.
What that means day to day
- To provide accurate, customer focused support for all customers providing competent HR advice and identifying the point of escalation to the HR Consultants as appropriate to fulfil the customer’s needs.
- Provide digital HR Advice and support such as maintaining and updating legally complaint HR documentation (Contract Statements, Employees Handbooks, Policies etc.) and general HR advice by phone, email, and digital call channels such as Teams and Zoom.
- Provide legally compliant, pragmatic and commercial employment options by regular telephone and e-mail communication to their client base and other clients as required. Demonstrate proactive management of client documents and support renewals process.
- Maintain and update all relevant on-line systems to ensure accurate and efficient recording of HR advice given.
- Carry out upselling duties to our existing client base on additional Evalu-8 features, ancillaries and HR packages.
- Plan and manage personal capacity in conjunction with the HR Technical Team Manager aligned with client portfolio expectations.
- Work with all Alcumus teams to develop, grow and maintain relationships to improve and drive a consistent approach to customers.
- Work with the HR Technical Team Manager and wider business to identify and work towards opportunities for improvement.
What you’ll need to be successful
You will have worked in a HR Advisory position previously with a sound knowledge of employment law and advising on best HR practice. You will have a minimum of 2 years experience in HR and employee relations.You will have the ability to think and operate in a fast paced environment, with a proven track record of delivering first class service and managing stakeholder relations. Experience in customer services via phone call and email support is also desirable.
Essential:
- CIPD Level 3
- CIPD Level 5
What you'll get in return
Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:Personal Health & Wellbeing / Benefits
>🍼 Enhanced Parental Leave
>🌴Generous annual leave
>🏥 Healthcare Plan
>💟 Annual Giving Day – an extra day to give back to yourself or your community
>🚲 Cycle-to-work Scheme
Future Planning
>💰Pension scheme with employer contributions
>🧬 Life Assurance – 3X base salary
>💸 Rewards Program – access to discounts and cashback
>🏫 LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work.
Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
Complete form below to directly Send your CV / Linkedin Profile to People Services Advisor at Alcumus.
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