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Account Executive (Renewals) at Alcumus
Cardiff, United Kingdom
Job Descrption
Account Executive (Renewals)
Department: Sales
Employment Type: Full Time
Location: Cardiff, UK
Reporting To: Head of SafeContractor Retention
Description
Creating Safer Workplaces for Everyone.
We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
The Account Executive role holds responsibility managing their on client base for renewing the membership of the SafeContractor client base via telephone and e-mail, always providing an exceptional customer experience and ensuring our clients are receiving maximum value from the SafeContractor membership.
What that means day to day
- Consult with customer base over phone predominantly, both inbound and outbound, to existing contractors to renew their membership of the Safecontractor product, working to productivity
expectations, milestones, and KPI’s set. - Take a consultative approach to overcome any concerns/objections from existing members.
- Encourage customers to purchase additional SafeContractor and Alcumus products after
establishing need (cross-sell and upsell targets). - Ensure CRM is kept up to date with correct information relating to the contractor.
- Recommend new ideas and methods of working to ensure that a high conversion rate of
contractors renewing the membership is attained. - Contribute to group coaching sessions and discussion with an objective and progressive mindset.
- Apply a tactical and methodical approach to effectively manage your sales pipeline.
- Work to a daily productivity plan focused on key customer milestones and churn risks, ensuring
your customer retention rates are progressing aligned to team expectations. - Compose professional and compelling email communication to engage members.
- Respond effectively to contractor queries regarding the membership, including basic risk
management requirements, and membership perks are promoted. - Achieve individual and team KPI’s
What you’ll need to be successful
To be successful in this role, you will require telesales, objection handling and customer service experience. You will need to be able to articulate and deliver an effective sales process. You will have demonstrable successes in a sales/retention role, working to revenue and KPI targets. You will need to be highly organised to ensure each client is effectively communicated with in a timely manner. You will need to be creative, dynamic and enthusiastic!You will need to posses excellent communication and interpersonal skills, with a positive outlook to work, with the ability to work under pressure. You will be able to work effectively within a team - supporting colleagues where required. You will need to be competent with Microsoft Office Applications (Word, Excel, Outlook).
What you'll get in return
Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:Personal Health & Wellbeing / Benefits
>🍼 Enhanced Parental Leave
>🌴Generous annual leave
>🏥 Healthcare Plan
>💟 Annual Giving Day – an extra day to give back to yourself or your community
>🚲 Cycle-to-work Scheme
Future Planning
>💰Pension scheme with employer contributions
>🧬 Life Assurance – 3X base salary
>💸 Rewards Program – access to discounts and cashback
>🏫 LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work.
Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
Complete form below to directly Send your CV / Linkedin Profile to Account Executive (Renewals) at Alcumus.
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