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Account Manager at Alcumus
Cardiff, United Kingdom
Job Descrption
Account Manager
Department: Customer Success
Employment Type: Full Time
Location: Cardiff, UK
Reporting To: Head of Account Management, UK.
Description
Creating Safer Workplaces for Everyone.
We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
Are you someone that likes to create meaningful, long-term, trusting relationships with clients? Can you engage with multiple departments and stakeholders to ensure a smooth customer journey? If you have experience with strategic Account Management meeting and exceeding revenue targets within existing accounts, this might be the role for you!
What that means day to day
- Manage a portfolio of clients and be the first point of contact for all account management matters
- Build and maintain strong, long-lasting client relationships
- Embed our solutions within clients to deliver ongoing revenue to achieve/surpass monthly sales targets.
- Negotiate client contracts.
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Develop new business with existing clients and/or identify areas of improvement to meet sales targets.
- Forecast and track key success metrics.
- Prepare Account Plans for all clients in portfolio to maximise revenue in line with client requirements.
- Provide bi-weekly client portfolio updates/progress/opportunities to Line Manager.
- Collaborate with Account Management team to share best practice.
What you’ll need to be successful
You will need to demonstrate experience as a successful Account Manager, with the ability to communicate, present and influence key stakeholders at all levels of organisation, including executive and C-level. Experience delivering client-focused solutions to customer needs, ideally within a SaaS environment. Proven ability to juggle multiple clients at a time is key, whilst maintaining attention to detail & client retention.- Excellent listening, negotiation and presentation skills.
- Strong verbal and written communication skills.
- Experience meeting ambitious individual sales targets whilst building a strong internal network to support strong client relationships, generating ongoing revenue opportunities.
- Experience with CRM software (e.g. Salesforce, MS Dynamics) and MS Office (particularly MS excel).
What you'll get in return
Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:Personal Health & Wellbeing / Benefits
>🍼 Enhanced Parental Leave
>🌴Generous annual leave
>🏥 Healthcare Plan
>💟 Annual Giving Day – an extra day to give back to yourself or your community
>🚲 Cycle-to-work Scheme
Future Planning
>💰Pension scheme with employer contributions
>🧬 Life Assurance – 3X base salary
>💸 Rewards Program – access to discounts and cashback
>🏫 LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work.
Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
Complete form below to directly Send your CV / Linkedin Profile to Account Manager at Alcumus.
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