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Customer Engagement Coordinator at Alcumus
Manchester, United Kingdom
Job Descrption
Customer Engagement Coordinator
Application Deadline: 28 March 2024
Department: Customer Experience
Employment Type: Permanent
Location: Manchester, UK
Reporting To: Carl Woodwiss
Description
Empowering organisations to achieve their highest potential.At Alcumus ISOQAR, we draw on our experience, knowledge, and ambition to empower organisations to achieve their highest potential. Through a portfolio of progressive solutions, we work with customers to strengthen their business through ISO certification, ISO training and consultancy, all delivered by our in-house expertise.
The Customer Engagement Coordinator role holds responsibility for providing service excellence through coordination of the operational and administrative aspects of service delivery to Clients, to agreed performance KPIs , SLAs and service standards.
What that means day to day
- Coordinate and process all requirements in relation to clients' ongoing certification needs including but not limited to;
- New Certificate issue
- Certificate Re-Issue
- Non-conformance administration
- Suspension
- Deregistration
- Work collaboratively with peers and the wider business to address client requirements and resolve issues, dealing with each enquiry in a timely and professional manner. Ensuring clear and concise communication is used at all times both written and verbal.
- Liaise with the Technical department to ensure technical checks are completed when necessary on audit documentation and where necessary to resolve client queries
- Coordinate the certificate issue process, including preparation of certificate checklists for presentation to the Technical Review Team, updating relevant systems and confirming payment status
- Work collaboratively with billing administrators and invoicing and collections team to ensure effective finance management -take ownership of supplying relevant invoicing information and liaison with clients to resolve invoicing and payment queries
- Creating and issuing all required audit documentation within agreed SLAs to ensure that the auditor is equipped to undertake the work required, monitoring the progress of audit report submissions and the close out of any actions resulting from the audit
- Administrative duties to support the field team
What you’ll need to be successful
Essential:- Experience working in a customer support role
- Strong communication skills •Ability to organise and multitask
- Competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook)
- Level 2 standard or equivalent in literacy and numeracy
- Advanced computer and reporting skills
What you’ll get in return
We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:Personal Health & Wellbeing / Benefits
>🍼 Enhanced Parental Leave
>🌴Generous annual leave
>🏥 Healthcare Plan
>💟 Annual Giving Day – an extra day to give back to yourself or your community
>🚗 Car Allowance (role specific)
>🚲 Cycle-to-work Scheme
Future Planning
>💰Pension scheme with employer contributions
>🧬 Life Assurance – 3X base salary
>💸 Rewards Program – access to discounts and cashback
>🏫 LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work.
Alcumus is proudly an equal opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- A first-stage interview via Microsoft Teams
- Additional interview with the stakeholders you’ll be working with closely in the role
Complete form below to directly Send your CV / Linkedin Profile to Customer Engagement Coordinator at Alcumus.
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