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Director of UX Design at Xeneta
London, Germany
Job Descrption
Director of UX Design
Application Deadline: 1 March 2024
Department: Product
Employment Type: Full Time
Location: Oslo (NO), Hamburg (DE), or London (UK).
Reporting To: Fabio Brocca
Description
In Xeneta, we are looking for a Director of UX Desgin. This role is a leadership role, responsible for envisioning and building an end-to-end customer experience that delights our customers. In this role you will create, develop, and evangelize a north-star vision for how the different use-cases and data assets create an experience that our shippers and logistics service provider will use every day to transform their procurement processes. In addition:- You will generate and leverage inputs such as user research, product data, customer feedback, and product discovery to design industry-defining products.
- You will work closely with product leadership to develop innovative ideas generating company revenues.
- You will develop a diverse team of world-class designers and UX researchers and data designers.
- You will influence across Xeneta, creating processes to connect multiple design approaches into a single, holistic, end-to-end experience for our customers, and ensure a consistent high bar for the Xeneta experience.
- You will uplevel the aesthetic, usability, and delightfulness of Xeneta's CX.
- You will identify new growth opportunities through the lens of the functional and emotional benefits your customer experience can deliver.
- You will ensure a high bar and drive for excellence with an optimistic and collaborative approach that inspires your team.
- You will balance visual, motion, and interaction design to create a delightful CX
- You will clarify ambiguity to craft specific and actionable vision and design concepts.
- You will build foundational design and customer experience systems that others can leverage to build specific experiences.
- You will leverage visual, written, and verbal communications to influence across all levels, including C-Team.
Key Responsibilities
Work is both strategic and tactical, owning the company design strategy at portfolio level while leading by doing. Your key responsibilities will be to:- Develop strategies to drive design excellence and define the long-term roadmap for Xeneta.
- Lead by doing through all phases of product design: from early generative research to product definition, from whiteboarding iterations to mockups and flows. from getting buy-in from internal stakeholders, to testing new concepts and experiments with customers.
- Partner and engage with VPs across the organization to drive buy-in, funding, and adoption of design initiatives.
- Proactively identify and resolve issues that may impact the team ability to deliver goals (e.g., not having UX/UI visions for our products).
- Raise the bar on design quality (never satisfied with the status quo) across the product portfolio.
- Manage a team of talented designers, UX researchers, data designers. Defines holistic strategy and direction.
- Owns and drives processes used by the design teams to work across multiple products. Create scalable systems to enable design teams.
- Work to define new products and applying new technology. Bring structure to ambiguity or uncertainty.
- Stay on the cutting edge of what's new in technology and user experience, leading team to identify and experiment with new promising tech and interaction patterns.
- Evangelize initiatives to diverse audience, setting up Xeneta's experience as leader for external audiences.
- Inspire, lead, and develop a diverse team creating a culture of innovation and creativity.
Skills, Knowledge and Expertise
- 10+ years of experience as a UX designer, interaction designer, product designer or similar. Preference for Saas experience.
- Online portfolio demonstrating user-centered design solution, specifically on desktop.
- Excellent communication and storytelling skills.
- Experience with rapid iterative design and development process.
- Track record of influencing senior management to obtain funding for design projects.
- Experience leading projects with multi-disciplinary team including UX researchers, designers, product managers, engineers.
- Fluency in best practices for platform information architecture and design.
- Knowledge of usability principles and techniques.
- Be willing to roll up the sleeves to meet product deliverables.
- Passion for the UX design role, ability to hire and develop talents.
- Design operations to drive roadmaps, planning, and resource prioritization.
Benefits
- We will help you grow your career: We help you identify areas of growth for you, whether you want to grow as a specialist in your field or eventually want to go into a leadership/management role.
- We have a transparent and open work environment where everyone is empowered to make an impact and encouraged to voice their ideas.
- Keeping true to our value, “Xeneta is one,” we regularly organize social events, including global company trips, breakfast gatherings, Friday after-work-socials, and weekly quizzes.
- You will enjoy our generous vacation plan: 5-10 extra paid days off around public holidays.
- You will receive an individual education budget and can educate yourself during work hours: you can spend several hours each month attending courses, reading books or getting involved in communities.
- We value work-life balance and want to make sure you can spend quality time with your family or enjoy your hobbies when your workday is over.
- We will help you relocate to Oslo if you are applying from abroad. We will provide you with a temporary apartment and reimburse your expenses for the relocation flight, permit and visa fees.
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