The Role: How you'll make an impact at Personio
This position can be office-based or fully remote from one of the following countries: Germany, Spain, Ireland, the Netherlands, or the UK.
It’s time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people.
As Head of Payroll Operations, your teams provide best-in class payroll support for all Personio payroll customers, including the implementation of the product, ad-hoc support, and Professional Services. Your efforts drive customer satisfaction, continuous improvement of our end-to-end payroll processes, which directly translates into a high customer lifetime value and active Personio promoters.
You have full operational, budget and revenue responsibility, for the daily business as well as the further development, ramp-up and enablement of the teams you are responsible for. Your teams collaborate with a 2nd Level team within Product Development to identify product/market gaps in Personio and to continuously improve them. Your feedback to product teams directly contributes to further product automation and a great user experience.
Role Responsibilities: What you'll do
- Build, Lead, and Develop: Leading a highly motivated and focused business unit of Payroll Specialists and teams within Customer Operations. Enabling & supporting them to excel in their job, and take responsibility for their performance. Empowering them to act independently within their assigned area of responsibility
- Customer Satisfaction: Main responsibility for the satisfaction of our German Personio Payroll customers through a high-class software and payroll support, with further possibilities of expanding in the future.
- Continuous Improvement: Design and continuously improve of all internal payroll support processes as well as the efficient internal collaboration with the 2nd Level product team.
- Measuring Success: Definition and monitoring of a set of meaningful KPIs that measure the success of your team.
- Continuous Learning: Constantly expand your knowledge of Payroll regulations as well as the Personio product and keep up to date on any changes.
- Project Delivery: Carrying out projects with the objective of sustainably increasing quality, efficiency, and flexibility in the Payroll Operations team.
- Enablement: Development and roll-out of an internal training program to ensure continued feature developments and improvements are translated into implementation in live support, enablement.
Role Requirements: What you need to succeed
- Several years of experience in a leading position of a Payroll team (focused on payroll preparations and calculations) - ideally being a leader of leaders.
- An expert in running and developing teams in a fast-growing company.
- Experience working based on budget and revenue targets.
- You have an entrepreneurial mindset, and the highest standards for the quality of your work.
- You lead and develop your employees with passion and at eye level
- You are creative, and a strong communicator in English. German skills are a plus.
Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
- Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
- Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
- Make an impact on the environment and society with 2 (fully paid) Impact Days – one for an individual project of your choice and one for a company-wide initiative
- Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
- Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
- Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
- Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
- Engage in a high-impact working environment with flat hierarchies and short decision-making processes
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