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Job Descrption

Zūm has reimagined student transportation, the nation's largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20%, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation.

Responsibilities:

• Take field trip or Charter business orders through the electronic mail system or over the phone
• Provide accurate pricing information to customers
• Enter and record trips into company’s database system
• Determine map routes, assign driver coverage and provide trip details to Drivers and Dispatchers
• Generate trip reports as needed for Location management or others
• Communicate with customers, invoice trips and track payments
• Complete Accounts Receivable, Accounts Payable, and Payroll tasks related to Charter and field trips
• Perform general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.
• Encourage compliance with company policies and procedures
• Perform various administrative tasks
• Other duties as assigned

Requirements:

• High school Diploma or equivalent required; completion of college level courses preferred
• 3-5 years’ experience in customer service environment required
• Strong customer service skills required
• Solid data entry skills required
• Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc
• One or more years of driving experience on field trips preferred
• Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers.
• Highly organized and able to work with minimal supervision

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in $65k-70k.
Zum Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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