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Operations Coordinator at Window Nation
Auburn, United States


Job Descrption
One Goal, One Passion - Growth is Everything at Window Nation
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
Reporting to the Operations Lead, our Operations Coordinator performs a variety of administrative tasks related to our installations/services. They will be responsible for ensuring customer projects are executed timely and accurately. 

Core Role Responsibilities

  • Schedule install appointments in an efficient and timely manner, ensuring continued customer communication on any changes and updates
  • Oversight of accounts receivable process and maintain local collection contacts to support centralized function
  • Liaison between the operations team members and the Customer Experience Centralized team; ensuring expedited feedback is provided to the CX team to ensure a positive customer experience
  • Ability to learn and become familiar with Window Nation products
  • Responsible for keeping accounts receivable under 30 days
  • Responsible for managing installation paperwork to ensure install crews are prepared
  • Responsible for reviewing installs and verifying product arrival and updating labor workbooks
  • Actively oversees installation pipeline, closing and updating jobs daily
  • Resolves relevant customer issues to ensure high level of customer satisfaction
  • Responsible for collecting payments/submitting funding for completed jobs to maintain (Days Sales Outstanding) DSO within company standard
  • Responsible for receiving and maintaining inventory of orders providing timely ETAs to all stakeholders
  • Ensures timely updates and document uploads into CRM system
  • Responsible for daily check deposits

Required Qualifications

  • HS Diploma or GED
  • 1+ years of administrative support or scheduling experience

Preferred Qualifications

  • Experience maintaining accounts receivable
  • CRM experience
  • Customer-centric mindset
  • Demonstrated success in deadline-driven and high-pressure environment
  • Experience in customer service financial administrative type role
  • Excellent communication and interpersonal skills.
  • Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint required

Compensation

  • $22.50/Hr to Start
  • 5% Annual Performance Bonus
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

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WINDOW NATION
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