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Medical Billing Associate - Patient Services at Luna Physical Therapy
Rocklin, United States
Job Descrption
Job Summary:
The Patient Success team is responsible for all patient support on their billing account including, but not limited to, taking payments, answering questions on the billing account, assisting patients with insurance questions and rebilling as needed.
Detailed Functions/Key Differentiators:
Answer inbound patient phone calls as they come inManages Copay Collections and communicates with other departments, for any needs/patient reach outCreate Partner cases DailyWeekly posting of late cancelsDaily review of patient electronic communications and delegation as neededCreate and maintain billing ledgers for patients with specific requests for their insurancesAssist other teammates in larger projects as needed Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessaryMaintains industry level working knowledge of medical billing occurring in LunaSupport Admin functionsQueue based work for their sole job function (authorizations, insurance payment posting, etc.)Achieves goals set by management Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed Performs Ad Hoc tasks at managers discretion
Job Qualifications:Typically requires a minimum of 1 year of related experience.
#LUNACORP1
Luna Values
Care Exceptionally We value safety and trust even when mistakes occur. We prioritize open and purposeful communication, addressing concerns early and often. We apply creative and innovative efforts aimed at enabling the success of our patients, therapists, physicians, partners, and team members.Incredibly Relentless We prioritize persistence even over immediate success. We understand that continuous effort often leads to greater long-term achievements. We empower each other to make decisions, and approach our goals deliberately and holistically.Be ImpactfulWe prioritize fewer high-impact goals over lots of low-impact goals. We are decisive, yet keep an open-mind. We assume positive intent, and hold one another accountable. We know that the details matter, and take ownership in solutions that prioritize the patient and therapist experience.Become 1% Better, Every DayWe value continual growth over the professional "comfort zone." We have a culture of curiosity and an obsession for constant improvement. We believe there's always a better way to do things. We celebrate our successes and learn from our failures.
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