We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.
We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.
We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.
About the Role
We are hiring a director to stand up a newly formed Patient Experience Strategy & Operations pod, with north star metrics of patient retention and NPS. This is an exciting opportunity to build a function from scratch that will drive metrics critical to our mission, our growth, and our profitability.
In this role, you will bring a highly analytical mindset, leveraging and directing cross-functional relationships to develop hypotheses and launch tests to identify and scale tangible improvements to the customer experience. Reporting into our Head of Patient Strategy & Operations, you will collaborate in tight partnership with our Patient Experience Product team, and will be joining a team of kind, intelligent, and dedicated people who care deeply about each other's success and well-being as humans.
Required Qualifications
6+ years of experience in operations-based roles, with at least 2 years of experience in managing teams with manager+ level reports (e.g. a manager of managers)
Proficiency analytical capabilities, with extensive experience using SQL
Strong operational skills and rigor, with proven ability to ideate and execute operations-led experiments
Expertise partnering with and utilizing cross-functional leaders to drive company level KPIs
Preferred Qualifications
While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.
Previous experience in a startup environment
Knowledge of customer service/support/success based environments and experience driving KPIs within them
Deep experience collaborating with engineering and product management teams
We're serious about your well-being! As Part Of Our Team, Full-Time Employees Receive
100% remote work environment from anywhere in the US
Competitive pay and benefits that don’t change based on location
Health benefits: medical, dental, vision, life, disability, and FSA/HSA
Access to our 401(k) plan
Generous time off policies, including 2 company-wide shutdown weeks each year (for most employees) to focus on self-care
Paid parental leave
Employee Assistance Program (EAP)
Stipend to ensure your home office sets you up for success
Quarterly department stipend for team building or in-person gatherings
Wellness events and lunch & learns spanning many topics
Our Team
The people of Rula are what truly define our mission and determine our impact on the people we serve. We believe in building not only a team, but a diverse community, inspiring each other by taking on big challenges, growing and succeeding together.
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