Company Description
At QIMA, we’re on a mission to help our clients make products consumers can trust.
Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform.
Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of?
Job Description
The Role In Brief:
The Sales Support Coordinator supports the Business Development Manager and the client to make sure the sales process will move forward in a fast and efficient way. They are the main point of contact, responsible for connecting the clients, BDM, and other sectors of the company, to ensure that the process will proceed in a proper and efficient way.
*Ideal candidate is located in the Northeast U.S.*
Key Responsibilities include:
- Sending and reviewing application forms to new and existing customers.
- Generating quotes.
- Dispatching emails that include certification contracts and sub-licenses to customers.
- Analyzing the compliance of sales documents and forwarding them to the scheduling (process) department for audits.
- Managing and tracking pending sales documents sent to clients, issuing reminders, and conducting follow-ups via phone and email on a regular basis.
- Organizing and archiving electronic documents.
- Assisting customers with queries on the WQS system.
- Handling incoming phone calls.
- Contributing to the creation of basic reports upon request.
- Aiding the coordination and organization of marketing campaigns and sales conferences.
- Participating in ongoing education through technical classes and seminars to expand knowledge of services provided by QIMA/WQS.
- Performing other related tasks as necessary at the discretion of management.
Qualifications
Your Qualifications:
- A minimum of 6 months of demonstrated experience in a sales/customer service role.
- A college degree in any field.
- Fluency in English, both spoken and written, is essential.
- Exceptional customer service skills and a commitment to providing outstanding customer experiences.
- Should exhibit passion in creating and nurturing relationships with clients.
- Proven negotiation capabilities and problem-solving skills.
- An ability to thrive in a team environment, exhibiting effective collaboration and communication with team members.
- Superior organizational skills with a capacity to manage competing priorities effectively, exhibiting a keen understanding of task importance.
- Excellent communication capabilities in both written and verbal formats, complemented by a proven ability to adhere to strict deadlines.
- Physically capable of maintaining a 40-hour work week.
- Computer literate with an intermediate-level proficiency in Microsoft Office, Google applications, data entry, and file management.
EOE/M/F/Vets/Disabilities
Additional Information
All your information will be kept confidential according to EEO guidelines.
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