A workplace unlike any other
If you want to be part of shaping the future of work, we’re always on the lookout for extraordinary people to join our dynamic teams.
Working at The Office Group and Fora is an experience far from ordinary. Everyone here is fuelled by a desire to redefine the workplace of today and empower each other as we fulfil our mission.
Whether you want to be part of our Member Experience team at Fora working directly with members in our workspaces, or behind the scenes as part of The Office Group in our Backstage teams, there’s a role to suit you. And all in a supportive environment, built on creativity, collaboration and success.
The Member Experience Manager is responsible for all aspects of running an efficient and safe and profitable flexi office environment whilst focusing on the company’s key objectives of providing exceptional customer service for new members and existing members. You are responsible for the day to day management of your team along side the General Manager, ensuring that ongoing support and training is delivered to each to member to maximise their potential and exceed our member’s journey.
Requirements
This role is for you if.
You’re a natural-born leader and people person that is daring to do better every day. Your understanding of different personalities will help you to inspire your team to rise together to the challenge. The success of Fora isn’t a one man job its fostering a true team effort and putting people first that equally helps you stay motivated.
Quick innovate thinking comes naturally to you. The buildings in our collection move at a fast pace and are results driven, this means we need creative thinkers and doers to follow and put good processes in place to keep our spaces buzzing.
You’re unafraid of talking the talk. Whether its taking a last minute viewing or contributing to quarterly client meetings, your not phased with engaging with a variety of stakeholders to sell spaces, products and services
Every day holds something different in store – one day you might be training and developing your team, and the next, you could be brainstorming and rolling out more sustainable initiatives and events.
Your mind never stops buzzing with new ways of creating memorable experiences for our members.
We’d love to hear from you if you’ve got
· Customer service experience from either retail/hospitality or equivalent experience
· Great people management skills and experience
· Awareness of financial processes including invoicing and P&L’s
· MS Office, in particular Word and Excel
Benefits
· 28 days holiday
· Once a month you will be able to order lunch from Deliveroo.
· Cereal and fruit will be provided in the buildings
· Monday to Friday
· Uniform allowance
· Learning and Development
· Health shield
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