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Service Delivery Manager-Home Based at T-Tech
London, United Kingdom
Job Descrption
Job Title: Service Delivery
Job Type: Full-Time
We are looking for a dynamic and results-oriented IT Service Delivery Manager with a proven track record of successfully overseeing the delivery of high-quality IT services and solutions.
Seeking a challenging role where you can leverage your leadership skills, technical expertise, and strategic mindset to drive operational excellence, optimize service delivery processes, and exceed client expectations in a dynamic and fast-paced environment.
Service Management:
Monitoring and coordinating IT service desk functions to ensure optimal service for our clients.
Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for root cause analysis
Ensuring that systems, procedures, and methodologies are in... place to support outstanding service delivery.
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
Run reports to measure success against client KPI’s and SLA’s and analyse data to inform Quarterly Business Reviews (QBR) and Service Reviews
Create and run ad-hoc reports to provide client status information for QBRs. Eg Windows Updates
Continuously deliver reporting improvements, minimising manual effort and maximising the use of reporting tools
Create high quality client facing reports and deliver them to key stake holders
Support Team Leaders to do weekly ticket quality checks, addressing required small improvements with the Engineers and raising bigger issues and recurrent problems with the Team Leaders
Analysing third-party as well as internal processes, and creating strategies for service delivery optimization
A minimum of 3 years of MSP experience & service delivery experience.
• ITIL Qualified
• Strong customer service skills
• 23 Days + birthday off
50% Flexible working
Work from Home Allowance
Training by professional and courses funded.
3 Social events a year
T-Tech is a fast-growing IT Consultancy, Support and Cloud Service provider in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support. We understand how important it is to optimize day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage. At T-Tech, we’re about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it.
Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks & Security; Service Centric- We put our customers at the heart of what we do. We communicate openly with each other, sharing, challenging, and supporting.
High Standards - We take pride in the quality of our work. We are Agile…in our thoughts and actions, anticipating and adapting quickly to new opportunities and situations
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