The Senior Events Manager is a key member of the operations and leadership team. The Senior Events Manager must be able to think strategically while also being hands-on in overseeing the day-to-day execution of the agreed upon strategy with a focus on clients, people, and operational excellence. Their primary responsibility is to advance and execute private hire events and corporate events within the London portfolio to the highest standards of quality and service, and may support brand activations as needed. Working closely with the Sales, Operations, Finance, Security, and Technical Teams, the Senior Events Manager drives all planning and logistics for events and activation, ensuring a seamless guest experience while maximising profitability.
ROLE: Senior Events Manager
LOCATION: London, UK
SALARY: Competitive
HOURS: Full Time
HOLIDAY: 25 days plus Bank Holidays annually, increasing to 28 days after 2 complete years. Plus, an extra day to enjoy celebrating your birthday!
REPORTS TO: Managing Director
BENEFITS
- Private Medical Insurance
- Life Insurance
- Statutory Pension
- Free snacks and beverages in office, and onsite when working events
- Perkbox, offering discounts on gym memberships and various retailers + rewards points to spend each month!
- Employee Assistance Programme
- Free gig tickets across our venues, including Omeara and Lafayette
- Staff Discount Card that can be used at tvg sites when off work, including up to 50% off drinks for you, your friends and family
Requirements
- Lead the Events Team in event advancing, delivery, and on-site execution to ensure exceptional levels of service and seamless operations for all aspects of events (including private hire, activations, and overall event delivery)
- Partner with the Sales and Operations teams to develop standards for event execution across the London market and sites
- Maximise all Meeting & Events Sales revenue opportunities through up selling of function items
- Assist the leadership team on budget builds, competitive set analysis and research, and forecast updates as the business requires
- Deliver events at or above contract revenue and within budgeted and contracted margin
- Conduct planning meetings and site visits for events with clients and internal partners
- Produce and update event briefing documents on required timelines to meet licensing requirements and company standards.
- Ensure all managers and staff have the information they need to execute successful, effective and profitable events across the site
- Use and review the venue playbook in the planning stages, to ensure all premises licence conditions, SOPs, Health and Safety requirements and standard event pro formas are fulfilled. Ensure event briefing documents are properly executed throughout the planning, operation and evaluation stages
- Plan staffing levels effectively for all relevant departments effectively to ensure fulfilment of contracted requirements as well as venue Health and Safety compliance
- Utilise in-house technology to effectively manage advancing and delivery requirements.
- Stay close to all interactions with clients and customers during events to ensure customer satisfaction at all times
- Foster and maintain relationships within the events industry-including clients, vendors and agencies
- Partner with Finance to manage event budgets and cost reconciliation. Deliver budgeted operational costs and improvements where possible. Recommend any measures for improvements to profitability and cost savings
- Lead weekly internal event meetings, sharing feedback on previous events and providing information on events in the near future
- Facilitate post event debriefs with a focus on improving processes and increasing efficiency
PROFESSIONAL QUALIFICATIONS + PREREQUISITES
- 5+ year in operations and event management in a leadership role, ideally gained in a multipurpose venue.
- 3+ years of experience building, managing, and developing teams including: salaried management team and hourly employees
- Proven track record in the planning and execution of complex, high profile events.
- Experience with event management systems and processes and financial tracking including budgeting and forecasting processes.
- High standard of written and oral communication.
- Excellent organisational and time management skills.
- Ability to work a variable schedule including nights, weekends, and variable days depending on business needs
- Hospitality industry/ event management qualifications NVQ Level 3 or equivalent/above are desirable.
- Personal licence holder required.
- First aid qualification and training as fire warden are highly desirable.
EQUAL EMPLOYMENT OPPORTUNITY
tvg hospitality is an equal opportunities employer and is committed to equality of opportunity for all employees and applicants. We welcome and encourage all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
tvg hospitality recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. tvg may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
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