Mission
As we scale the Technology (Product, Design, and Engineering) organization at hyperexponential, we are looking for a Product Operations leader to join our team.
You will help establish our Product Operations function and empower our Technology organization with the appropriate amount of process to measure what matters while maintaining a high velocity.
You will deepen our relationships with our counterparts in the Revenue org and enable our Product team with the qualitative & quantitative insights that they need to take better decisions, while continuously improving how we operate.
While this is a Senior Manager role, we are open to more experienced candidates.
Outcomes
Drive and continuously improve our long and short-term planning, goal setting, and reporting processes in the Technology org
Document and refine our product discovery & development process, and co-ordinate our rhythms & rituals within the Technology org
Deepen our interlocks with the Revenue org (Sales, Marketing, and Customer Success) and tighten feedback loops to help our Product teams make better decisions
Refine our processes to capture and synthesize prospect & customer feedback
Maintain our internal development roadmap, and tailor it for different audiences
Support and operationalize the product launch process & early access programs
Support product teams with their internal and customer enablement efforts
Own quantitative insights & metrics within Technology
Refine our product usage & operational metrics in partnership with Customer Success
Empower our product teams to take data-informed decisions and continuously improve
Establish the processes & tools to support qualitative (customer, market, competitive) research and analysis
Establish the processes & tools to support the onboarding and ongoing training of members of the Product organization, across PM & Design
Optional: Support financial planning & reporting, and manage the financial & headcount models for our Technology org
Experience & Skills
Prior experience in a Product Operations management & leadership role at a B2B software company
Player coach. For the foreseeable future, this role will require you to be an individual contributor, and over time you will build a small supporting team. You will need to roll up your sleeves and happily tackle the less glamorous parts of the role.
Experience partnering closely with Revenue teams (Sales Engineering, Customer Success, Customer Support, Product Marketing) to support Product Operations
Experience defining Technology metrics & KPIs, and supporting product teams with quantitative insights & analysis
Strong communication skills, and the ability to build alliances and influence stakeholders
A strong operational mindset and focus on rigor, balanced with pragmatism. We insist on being proactive and thorough, but care a lot about making sure that we don’t slow our teams down.
Optional: Experience managing headcount & financial planning & reporting for a Technology organization
What We Offer:
Competitive salary + share options
£5,000 for individual and group training and conference budget
25 days’ holiday plus 8 bank holiday days (33 in total)
Company pension scheme via Penfold
Mental health and therapy provision via Spectrum Life
Individual wellbeing allowance via Juno
Private healthcare insurance through AXA
Top-spec equipment (laptop, screens, mechanical keyboards, etc)
Regular remote hackathons, lunch & learns, socials and games nights
Team lunches, snacks, drinks fridge, fun office @ The Ministry
Huge opportunity for personal development and mastery as we grow together!
*Please note that the benefits may vary slightly depending on location
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