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Senior Travel Consultant - Norwegian speaking | London at Ten Group
London, United Kingdom
Job Descrption
To complement our Nordic team in London, we are looking for a Senior Norwegian-speaking Luxury Travel Consultant with a passion for luxury lifestyle management. This role is ideal for an experienced travel professional ready to take the next step in their career, delivering exceptional travel experiences to our members.
If you have a strong background in luxury travel sales, extensive knowledge of high-end travel products and worldwide destinations, and outstanding customer service skills, we at Ten Lifestyle Group want to hear from you! This is a fantastic opportunity for someone eager to continue providing world-class service while expanding their career in luxury travel.
Key Responsibilities:
• Design and manage bespoke travel requests (flights, hotels, villas, rental cars, cruises, private jets, and more) via telephone and email in Norwegian and... English, ensuring all customer needs are met.
• Prepare customized offers, travel documents, itineraries, and handle administrative tasks such as visa processing.
• Actively cross-sell lifestyle services related to travel, including promotions and exclusive events.
• Build meaningful relationships with members, delivering outstanding service and showcasing your product knowledge and sales expertise.
This role is perfect for someone passionate about luxury travel, eager to create memorable experiences, and motivated to grow within a dynamic team.
Requirements
If you have worked in Retail Travel, Tour Operations, Account Management or Luxury Travel apply today, This could be an excellent career progression and an opportunity to work for a growing award-winning company.
Language Requirements
• Proficiency in both written and spoken Norwegian and English at a C2 level (as per the Common European Framework).
• Additional fluency in Swedish or Danish is advantageous.
Education & Experience
• A tertiary qualification or equivalent training, ideally in Tourism or a related field.
• A minimum of 5 years of professional experience within a Travel or Travel Concierge company (e.g., Travel Agency, Concierge Service, or Aviation), focusing on Sales and Customer Service.
• Strong knowledge of GDS systems, preferably Amadeus, and extensive destination knowledge.
Attributes & Skills
• A deep passion for travel, luxury lifestyles, gastronomy, events, and culture.
• Service-oriented, adaptable, and able to handle high-pressure environments.
• A positive attitude and alignment with Ten Group values.
• Exceptional communication skills, combined with a natural aptitude for sales.
• Commitment to delivering outstanding service, with this philosophy embedded in your work ethic.
• Flexibility to work shifts from Tuesday-Saturday or Sunday-Thursday, between 8 AM and 9 PM GMT, with at least one late shift per week.
Guidelines for Home Office :
• Located in the UK
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed
Benefits
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
• A competitive salary depending on experience, plus a performance-based bonus.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.
Who We Are
Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please watch this short video This is what we Do!
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”
Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 10. November 2024. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application
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