FINANCIAL COORDINATOR I
JOB SUMMARY:
The Financial Coordinator I is responsible for building relationships with customers and internal partners, providing expertise and delivering consistent, exceptional customer service on behalf of Revenue Operations. This position will complete customer-facing transactional processes and facilitate the acquisition and delivery of information to manage key department functions.
This is a full-time, non-exempt position reporting to the Supervisor, Financial Coordination, based in our Portsmouth, New Hampshire location.
The schedule for this position is Monday - Friday, 9:30am - 6:00pm EST; Mondays and Thursdays will be on-site in Portsmouth, NH; Tuesday, Wednesday, Friday remote.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Establish and maintain positive working relationships with patients and physicians offices, as well as with internal departments
- Collaborate with key team members on a daily basis to understand the needs and urgency surrounding requests for deliverable
- Execute timely follow-up with customers to secure requested information
- Accurately log communications and hand-offs in systems
- Ability to review accounts, understand current status, and communicate account needs clearly
- Capacity to answer all incoming calls and assist customers with reimbursement-related requests
- Ensure consistency across customer-facing functions
- Identify opportunities for additional or improved services to meet unmet customer needs
- Ensure all communications and interactions are in-line with Novocure’s patient forward mission
- All other duties or priorities assigned by management as needed
QUALIFICATIONS/KNOWLEDGE:
- High school diploma or equivalent experience; Associates or Bachelor’s degree preferred
- 0-2 years of experience in healthcare or in a customer-facing role
- Familiarity with basic medical and insurance terminology preferred
- Experience working with CRM and documentation management systems preferred
- Familiarity with Microsoft Office and SAP preferred
- Strong written and verbal communication skills with internal and external customers
- Demonstrated excellence in meeting and exceeding customer expectations
- Strong customer service skills
- Effectiveness in de-escalating and resolving difficult situations
- Ability to solve problems and set priorities
- Ability to work independently with minimal supervision
- Ability to work cooperatively in a fast-paced office setting
OTHER:
- Ability to lift up to 20 pounds
ABOUT NOVOCURE:
Our vision
Patient-forward: aspiring to make a difference in cancer.
Our patient-forward mission
Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.
Our patient-forward values
– innovation
– focus
– drive
– courage
– trust
– empathy
An Equal Opportunity Employer, including disability/veterans
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