Job Description
Design, coordinate, project-manage launch-readiness development programs to focus on the enablement of customer-facing teams with a comprehensive suite of materials disseminated to affiliates, approved and compliant with industry standards
- Tools and communication training activities, material/programs, coaching and role play sessions; personal (soft) skills development
Manage and fully evolve initial & continuous learning curriculum in close collaboration with the global cross-functional teams and the Affiliate training representatives. As a minimum to include:
- Core Training (CT) – mandatory onboarding program to build functional expertise & credibility and deploy pragmatic multi-dimensional training solutions e.g. belnded learning approach, real/role-plays & teach-backs
- Centralised and localised Training & Development (T&D) Activities (e.g Train The Trainer (TTT)) – continuous learning to effectively up-skill and enable Affiliate Training Champions to execute local trainings supporting current brand strategy & positioning.
- Provide local support and coaching to Affiliates and drive both knowledge and consultative selling/influencing skills for KAMs/MSLs ensuring impactful customer engagement and operational excellence. Work closely with Affiliates to identify potential training gaps, problem-solve & support with appropriate training interventions accordingly.
- Micro-learning – continuous on-the-job learning to enhance functional, clinical & scientific expertise using digital application (e.g. Qstream) supporting current brand strategy & positioning
Leading the execution of knowledge and soft skills development programme from organisational and live perspectives:
- Establish and leverage relationships with Affiliates assessing and supporting their training gaps/needs and assist with implemention of local training initiatives during cycle meetings; generating accountability and impact on effective customer engagement. Provide coaching and support for local training initiatives e.g. role/real-plays
- Leverage and optimise SobiCareer as Sobi’s Learning Management System (LMS) to facilitate learner experience and impact on behavioural competencies
- Administer and arrange training logistics, plans and bookings for delegates and presenters
- Coordinate and provide guidance to subject matter experts (SME) and gain cross-functional agreement for the scope of their input and execution of the learning curriculum
- Make/facilitate connections to external speakers and agents participating in the training events
- Manage the blended/modular learning process for delegates from pre-event, during event to post-event using
e-learning, virtual classroom and F2F formats accordingly
- Maximise delegate engagement & ensure use of active and diverse training approaches to cover different learning styles and adult learning techniques
- Monitor, evaluate & communicate Global-to-Local training impact and generate accountability for local implementation e.g deploying a certification process for role plays
Active participation in all required head office based teams and sub teams.
Model professional excellence and operate with high ethical standards in line with the Sobi corporate values (Care, Ownership, Partnership, Urgency and Ambition) and SOPs by ensuring ongoing completion of all required initial and ongoing training in local regulations and policies, and adherence to those regulations and policies
Qualifications
Education/Learning Experience/Work Experience
Required:
- Experience from working in a similar role in the pharmaceutical/life science or similar industry
- Strong Training competence, CIPD accreditation or equivalent T&D qualification
- Solid experience from working in a L&OD role
- Expert in soft and communication skills development with particular focus on customer engagement
- Field facing role experience (experience as KAM, Sales rep or similar, or experience as an MSL or similar)
- Cross cultural working appreciation and experience
- Budget management experience
Desired:
- Experience/education as trainer/working as trainer in the pharmaceutical industry is seen as a plus but not necessary
Skills/Knowledge/Languages
Required:
- Fluency in written and spoken English
- Additional European language skills is an advantage
- Proficient IT skills in PowerPoint, Excel and Word
- Adept in using MS Teams
Additional Information
Personal Attributes
Required:
- Cross cultural awareness, effective communication and team working skills, good interpersonal and social skills
- Flexibile/agile with an ability to manage change, operate in an environment of ambiguity and be soultion-focused
- Indirect leadership capabilities, ability to influence, motivate and delegate without a direct leadership mandate
- Project management experience
- Excellent planning, organising and coordination skills
Desired:
Ability to see the big picture
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