RSA Intelligence Community Customer Success Manager
RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.
For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation and hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.
You will act as a trusted advisor to our customers and key contributor to your RSA teammates to help efficiently and timely navigate sales process and customer satisfaction events.
You will:
· Act as a technical and program coordination resource to help the sales organization meet, if not exceed, its goals including organizing and communicating details related to a specific assignment or task while serving as an interface amongst RSA stakeholders including resellers.
· Stay up to date on relevant new products, technology trends and services offerings particularly as they relate to the customer target market mission objectives.
· Develop professional consultative skills used to gather customer requirements and IT environment specifics.
· Make outbound, and take inbound, calls as part of managing sales cycles, and respond to field sales, resellers, and end customer inquiries.
· Maintain good business relationships with customers and resellers to conduct needs analysis, relay product information and provide technical specifications and quotations.
· Understand the government procurement processes and build relationships with key individuals within these organizations.
· Work closely with assigned sales representatives and distributors to acquire and manage new opportunities as well as assist with customer support resolution when necessary.
· Focus on RSA Identity products and services and be able to identify how these products and services align to customer needs.
· Excel in your attention to detail and problem-solving capabilities.
Essential Requirements:
· Minimum of 2 years of related experience. Bachelor’s degree (BS/BA).
· Experience serving and understanding the United States Government’s Intelligence Community and/or classified DoD environments.
· World-class customer service and support, phone etiquette and work ethic.
· Clear communication skills in English, both verbal and written
· Strong organizational skills to effectively manage, report and follow-up on sales opportunities for forecasting and next steps.
· Experience working in a sales environment that shows knowledge of multi-platform hardware and software solutions.
· Solid customer relationship skills with the ability to build and manage relationships while effectively leveraging and navigating RSA business processes to serve our customers.
· Some experience in a customer-facing role.
· Eagerness to learn and ability to overcome business challenges and demonstrate shared ownership of desired outcomes for the customer.
· Excellent team building skills bringing together various stakeholders within RSA to deliver high levels of customer satisfaction.
· Partner closely with customers while communicating proactively regarding overall progress of queries.
Desirable Requirements:
· Active TS clearance preferred. Willingness to seek TS/SCI clearance mandatory.
· Experience within the cyber-security technology sector or identity management environment.
· Experience with job-associated databases or software, in particular SalesForce and CPQ.
RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RSA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. RSA will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All RSA employees are expected to support this policy and contribute to an environment of equal opportunity.
If you need a reasonable accommodation during the application process, please contact rsa.global.talent.acquisition@rsa.com. All employees must be legally authorized to work in the US. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.
8 jobs found