Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too.
24 hours a day, 365 (sometimes 366) days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.
We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.
If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
EVERYTHING YOU NEED TO KNOW
We’re looking for a TMA (Traffic Management Act) Reactive Technician to join the Workforce Planning & Optimisation team here at Severn Trent on a 9-month contract. This team is a critical part of our Field and Contact Centre operations.
In this role, you’ll manage interactions with the Highways Authorities and our internal technicians, ensuring that the works that take place are delivered right, first time and keeping customers up to date.
You’ll record and monitor notices received by Highway Authorities, ensuring that the right team action the notices in time.
With legal service level agreements at the forefront of your mind, you’ll make sure that permit applications have been submitted and modified if requested to.
You’ll also run weekly performance reports for your senior stakeholders using SAP.
You'll be based in our modern Pride Park, Derby site where you’ll be able to park for free or get to with ease with loads of local travel options. Your working hours will be Monday – Friday 8am – 4pm.
WHAT YOU’LL BRING TO THE ROLE
Your brilliant organisation skills, care, and passion for driving great interactions whilst maintaining high levels of customer service are exactly what we’re looking for. You’ll be able to plan your workload efficiently, multi-task and persevere when tasks appear difficult to overcome.
You’ll thrive on meeting deadlines and hitting service level agreements, so that we avoid facing fines and penalties.
It is important you are proactive in the use of continuous improvement and problem-solving techniques to identify issues, solutions and implement and sustain best practice solutions.
This role is fundamental to our relationship with the Highway Authorities and integral to our total planning cycle so your stakeholder engagement, relationship building, and communication skills will be shining in this role. You’ll build great relationships with the Technicians in the wider team so that when you pass on actions from the Highways Authorities, these actions are implemented.
If you have knowledge of TMA regulations and legislation, that would be a bonus!
If you’ve used SAP before, that would be really handy otherwise you’ll be a quick learner who can pick systems up rapidly.
The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies (including, a year off paid for any maternity and adoption leave)
- Two volunteering days per year
WHATS NEXT?
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails.
And, if your curiosity has peaked and you want to find out even more, search #LifeAtSevernTrent on social media.
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