We’re Severn Trent and we think water…and people are wonderful!
24 hours a day, 365 (sometimes 366) days a year we serve 8 million people across the heart of the UK. Each cuppa drank, and toilet flushed is only possible because of the 6,500 brilliant people working across our patch.
This role is vital to the service we deliver those 8 million customers, and we think you’d love it.
EVERYTHING YOU NEED TO KNOW
We currently have an opportunity available for a Data Analyst based in Shelton (Shrewsbury, SY3) on a 12 month FTC.
This is a key role that covers end to end data management relative to service channels and customer treatments across the value chain/lifecycle with a strong understanding of customer experience measures.
The role holder will be seen as an enabler to delivering best outcomes for Severn Trent and its customers, owning data build, production, and delivery to support varied and multi-levels of complex processes, both existing and new, as the team evolves in terms of thinking and capability.
Multitasking is a key strength as you will be expected to support the short, medium- and long-term objectives of the Data Delivery function focussing on best in class data solutions together with maintain and improve Operational performance through delivery of data solutions into the Retail business – Voice and Non-Voice customer touch points.
WHAT YOU’LL BRING TO THE ROLE
If you have experience in exceptional data and problem-solving skills with knowledge in database interrogation then you are exactly what we’re looking for.
Capabilities:
- Sound knowledge of a large-scale data driven business, with a strong appreciation of the customer quality, their experience, metering, billing, cash collections and management of debt risk and exposure.
- You must have experience in programming language such as SQL.
- Experience in Microsoft standard applications, specifically Advanced Excel (use of formulas, Pivot tables), PowerPoint (presentation of findings) and Power BI (creation of dashboards).
- Develop and own supporting documentation for relevant processes, whether new or existing
- An ability to convert business requests into data solutions.
- Proven to be a clear and effective communicator translating complex into simple where required.
- Effective listening skills to understand the requirements of the business supporting and offering directional input where appropriate.
If you like to deliver the best service and use your own initiative, then this role would be perfect for you.
We are always striving to deliver great service and be the best at what we do.
So, if you are curious, innovative, want to be part of a high performing team this is definitely the role for you!
The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:
- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £2,250 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year
WHATS NEXT?
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. If you’re not too sure about what you need to do, or have a question about the role before applying, please do reach out to our amazing team of recruiters at recruitment@severntrent.co.uk.
And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.
Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!
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