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Operational Performance Contract Analyst at Severn Trent
Derby, United Kingdom


Job Descrption

 

Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too.

 

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.

 

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

 

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

 

Here at Severn Trent we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can.

 

Our Operational Performance Contract Analyst role sits at the heart of this value with the opportunity to really make a difference to our customers. 

 

EVERYTHING YOU NEED TO KNOW  

 

This is an exciting opportunity for someone to join our Metering Services Team as a Contract Analyst. You’ll be based at Raynesway, Derby where you will work Monday – Friday 8am – 4pm

 

This role requires someone with an enquiring mind and the ability to think outside of the box.

 

You will be providing Analytical support on all areas of the metering contract with our external partners.

 

Where you will be responsible for tracking and produce management of information reports for meeting with various stakeholders at all levels.

 

Providing insights and reporting on risks / process improvements and delivering on implementing change for a first time resolution for all our customers

 

WHAT YOU’LL BRING TO THE ROLE 

 

We are looking for a candidate who has excellent customer service skills, both written and verbal.

 

Its important you have strong analytical skills – the ability to deliver quality insight and management information from large volumes of data and a knack for interpreting and formatting data including from Excel and SAP

 

The candidate must have a positive can-do attitude that is able to adapt to an ever changing, fast paced environment. 

 

Time management and organisation skills are also important to this role as you are expected to manage your own workload whilst adhering to deadlines. 

 

An understanding of SAP would be desirable but not essential. 

  

Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.

 

We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care... because when you really care, you’ll go above and beyond. When you really care you don’t just talk about it, you do more.

 

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.

 

We do more, because we care.

 

WHAT’S IN IT FOR YOU  

 

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

 

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

 

  • Competitive Salary
  • 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)  
  • Annual bonus scheme (of up to £1,500 per annum based on company performance)  
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)  
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate  
  • 10% monthly discount with Busy Bee Nurserys, and one-week free childcare  
  • Dedicated training and development with our ‘Academy’  
  • Electric vehicle scheme and retail offers  
  • Family friendly policies  
  • Two volunteering days per year  

 

WHAT’S NEXT  

 

We can’t wait to hear from you. 

 

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.

 

And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.

 

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!


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