Help Desk Coordinator – 12 Months
Richmond, VA
Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.
To help with technical needs and provide support to employees. This level is staffed by individuals who have help desk & call center experience delivering excellent customer service. This position is 100% phone support.
Duties and Responsibilities
- Computer hardware/software, iDevices, Tough Books, Windows 7 & 10 OS, MS Office suite, Share Point, Active Directory, Skype, Mainframe, Print management tools
- ServiceNow ticketing system experience is preferred. Strong analytical/troubleshooting skills with experience identifying issues quickly to determine if the solution can be applied during the call or if the issue requires escalation is also required.
- Ability to identify and solve problems quickly/escalate issues efficiently
- Familiarity with knowledge process for creating procedural articles is desirable,
- Ability to multitask while client is on the phone by researching knowledge and documenting tickets
- Demonstrated competency in logical and analytical thinking
- Experience in the adaptation and application of rapidly changing technology to business needs,
- Proficient at exercising self-discipline and mindfulness in open call center environment,
- Experience working in contact center environment where the importance of adhering to scheduled breaks is measured,
- Experience working and performing well in environment where individual performance metrics and scores are measured monthly,
The ideal candidate will have the following qualifications
- At least 1 yr of IT Phone Support experience
- Ability to work any 8 hour shift within 6AM-6PM EST time span as needed
- Flexibility to support 24x7 shifts during inclement weather events including Holiday and weekend as needed.
Why Westinghouse?
Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:
- Safety and Quality
- Integrity and Trust
- Customer Focus and Innovation
- Speed and Passion to Win
- Teamwork and Accountability
Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In the U.S. the following are representative of what we offer:
- Competitive Salary
- Comprehensive Health, Wellness and Income Protection Benefits
- 401(k) Savings Plan with Company Match
- Paid Vacations and Holidays
- Opportunities for Flexible Work Arrangements
- Educational Reimbursement Program
- Employee Referral Program
While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.
EOE of Minorities / Females / Vets / Disability.
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