Service Field Engineer
Connect with Eutelsat Group
Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.
As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.
With Eutelsat Group You’ll Get To:
- Pioneer the future of Space Technology
- Bring connectivity to remote frontiers
- Collaborate with customer-centric experts
- Embrace cultural diversity in our global team
Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.
Who You Are:
As a Service Fields Support Engineer at OneWeb, you will play a key role in our business growth. You will provide Tier 3 User Terminal Field Service Support to Distribution Partners and for the Ref UTs deployed for Operations. You will be the SME on installation/operation of all User Terminals that are rolled out as part of the product portfolio. You will work with other Operations Engineering and Development teams to provide tier 3 operational support for the early stages of new user terminals deployments, service support escalations, and new system features deployments.
What You’ll Do:
Responsibilities
- Provide Tier 3 Field Service Support on User Terminals for Distribution partners and for Ref UTs deployed globally for internal system monitoring.
- Support new firmware and software release testing for a variety of UTs
- Be the SME on Installation/configuration of all User Terminal that are rolled out as part of the product portfolio
- Provide support for installation and configuration of user terminals
- On-site engagement and presentation regarding technical issues with users and Distribution Partners
- Create customer facing User Terminal Installation Documentation
- Document troubleshooting procedures and creating training material for customer operations support
- Travel up to 50% of the time
What it Takes:
Skills
- Systematic and methodical approach to debugging and problem solving
- Experience with SatCom and RF technologies
- Experience in deploying/installing VSAT terminals
- Experience with IP networks (routing and switching)
- Experience with Linux Operating system
- Good verbal and written communication
- Understanding of regulatory and test standards related to land maritime and aviation industry
- Experience in electrical and mechanical skills required in Satcom
- Experience with RF test equipment
- A degree in Computer Engineering/Network Engineering/Telecommunications or equivalent experience (5 – 8 years experience)
Where You’ll Be:
Canada
The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).
This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.
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