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Job Purpose and Impact
The Identity & Access Management Operational Analyst will troubleshoot products, processes, and policies used to control user identities and regulate user access within the organization. You will work on supporting the applications integrated into the Identity and Access Management platform, develop operational processes and improve process efficiency. In this role, you will collaborate cross functionally with the business to improve Identity and Access Management (IAM) processes and support the presence of the IAM programs within the enterprise.
Key Accountabilities
- Troubleshoot moderately complex IAM problems.
- Propose and test IAM solutions, processes and policies.
- Utilize IAM monitoring tools and industry best practices to monitor systems for potential issues and ensure governance processes and industry best practices are working as designed.
- Assist in requirements analysis for IAM initiatives alongside experienced IAM professionals.
- Implement fixes as needed to resolve problems, sharing solutions with additional teams as appropriate.
- Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Minimum Qualifications
- Bachelor’s degree in a related field or equivalent experience
- Minimum of two years of related work experience
Preferred Qualifications
- Scripting automation proficiency
- Demonstrated experience administrating or troubleshooting IAM tools
- Experience with queries and relational databases
- Experience conducting risk analysis
Equal Opportunity Employer, including Disability/Vet.
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