Do you share our passion of renewable energy for a greener and sustainable future?
Here at Nordex we interact with a variety of people and cultures. Our values of Integrity, Respect, Colleagueship, and Ownership are the unifying force for all departments and regions around the world, these are the standards we walk by.
Our mission is to offer cutting edge, reliable products, and services, generating value for our customers and stakeholders …. All whilst protecting the environment.
Join the #TEAMNORDEX and shape the future of energy with us.
How will you make a difference?
Customer Contact:
- Key contact person of clients for commercial/contractual issues for a defined customer portfolio.
- Key contact person for defined cross-regional customers.
- Build, develop and maintain long-term client relationship ensuring customer satisfaction.
- Key contact person of clients for commercial/contractual issues for a defined customer portfolio.
- Key contact person for defined cross-regional customers.
- Build, develop and maintain long-term client relationship ensuring customer satisfaction.
- Manage client complaints and contractual disputes, including warranty or defect claims.
After- Sales and Contract Renewal
- Collaborate with cross functional teams to analyze customer requirements and generate service quotations.
- Responsible for After Sales strategy, target and growth – Maintain pipeline by customer by quarter (e.g. proactive approach for Repair/Modification offers and maintenance offers, including following-up offers, negotiating and closing the offer).
- Responsible for After Sales order intake, revenues and EBIT of the service area
- Support main component planner on main component demands from non-contractual customers.
- End to end management of service agreement renewals for existing wind farms (including tendering, negotiation of T&C, cost analysis and pricing, and managing internal gate process).
- Build strategy to reactivate lost accounts.
General
General:
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Responsible for collecting any overdue service payments.
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Processing of billable service works in a complete and timely manner.
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Regular travel within his/her responsible market and abroad is part of the job.
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Support Local Operations Manager (LOM)/Area Service Manager (ASM) with operational customer complaints.
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Knowledge transfer of Maintenance Service Agreement-contractual scope to the operational function (LOM, ASM, etc.).
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Management of new contract reviews for newly signed maintenance and service agreements (organise new MSA page turn with all applicable members of the team and customer).
Previous experience
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Relevant experience in a technical sales position or account management function.
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Knowledge in the renewable energy sector preferable.
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Experienced in dealing with internal and external customers.
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Experienced in working towards challenging sales targets.
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Previous experience working with service or sales contracts.
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Experience in formal sales tenders advantageous.
Education, qualification and personal profile
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Excellent English language skills.
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Proficiency in MS Office suite, including Excel, Outlook and Sharepoint.
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Strong computer literacy skills required. Previous experience with SAP advantageous.
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Understanding and awareness of engineering principles.
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Understanding of basic UK and Irish legal framework & commercial/contractual law advantageous.
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Excellent relationship management
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Strong negotiating skills
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Planning & organising skills
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Willing to travel on regular basis, including nights away from home
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Good Presentation skills
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Conflict management
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Customer focused approach
Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to protected characteristics and in full compliance with all laws and legislations.
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