Vacancy - Customer Service Manager
Are you passionate about delivering exceptional customer service in a diverse, dynamic and fast moving environment? Do you thrive in roles that require problem solving and a commitment to excellence? We’re seeking an experienced Customer Service Manager with a transport or logistics background, to be the key liaison between our customers and our Bulk Terminals operation based at the Port of Liverpool.
Your Role
This is a new role where you will work with experienced and talented managers within a business that has seen successful growth over the last 10 years. You will be at the forefront of building strong and proactive relationships with our customers to ensure they receive exceptional service, as well as collaborating with internal stakeholders to support in securing new business.
You will be the interface with colleagues across the organisation, working with them to streamline processes and systems to improve efficiency, accuracy and service delivery, handling customer inquiries and resolving challenges with professionalism. Analysing customer feedback and data to identify further areas for improvement will also be a critical part of your role.
What you'll bring
You will have proven experience in customer service or account management, within a transport or logistics environment with knowledge of cargo handling methods and, ideally, bulk commodities. Experience of managing contracts and service level agreements is essential and experience of project management or managing change would also be beneficial.
You will have excellent communication and interpersonal skills with a customer centric approach and the ability and capacity to thrive in a fast paced, ever changing environment.
As part of this role you are expected to take up membership of the International Chamber of Shipping if you don’t have this already.
Who are we?
Already one of the UK’s leading port and logistics companies, we are planning substantial capital investment over the next 5 years to achieve our vision of becoming the UK’s leading port operator. We have ambitious plans to grow and transform the supply chain to benefit our customers. Our investments are decarbonising our operations, which in turn is helping us work towards our goal of having Net Zero Port Operations by 2040. Much of our success depends on our unrivalled facilities and technology. But in our sector, it comes down to having the right talent to enable our organisation to grow
What we can offer you
In addition to a competitive salary, we have a strong track record of developing our people to expand their skills and experience and develop their careers. Valuing and rewarding our workforce is important to us which is why we offer a fantastic range of flexible benefits to choose from, such as:
- 27 days holiday per annum (plus bank holidays)
- Pension
- Peel Ports Flexible Benefits including salary sacrifice car scheme, healthcare cash plans, Cycle2Work Scheme, critical illness insurance, gyms, retail vouchers
- Commitment to learning and personal development
- We promote good physical and mental health and can provide additional support to colleagues via our employee assistance programme when required
If you believe you have the skills and experience we are seeking and you want to join a thriving and ambitious place to work, we’d really like to hear from you!
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