OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Your Impact:
We're looking to welcome a Billing Representative, who will play a pivotal role in ensuring Billing delivery excellence in the Order to Cash function, particularly focusing on the implementation of efficient payments through multiple portals (Ariba, Tungsten, Coupa, etc.) with an emphasis on delivering positive customer experience.
You will bring your subject matter expertise in billing, third-party portal infrastructure, teamwork, and business partner skills to effectively support your peers, leaders, sales, and other key stakeholders in delivering billing efficacy. You will bring your professional approach and strong process capabilities to support our process automation goals. Integrations are a way of life at OpenText, so you lead change in your everyday approach with your peers and other key stakeholders in delivering on the Billing mandate.
The purpose of the Billing Representative, as part of the Billing Operations team, is to partner directly with the Billing Operations manager to support the day-to-day workload and ongoing development of the Billing team and processes. You will be one of the main points of backup for the Billing Manager and typically work on the more complex billing opportunities and complications within automated and portal payment systems.
What the role offers:
- Manage customer requests related to portals, which include Vendor Onboarding, Request for Information, processing portal trading relationships, etc.
- Refine and document end-to-end processes and identify efficiencies for portal registrations. Partner with IT to drive system and process improvements.
- Identify opportunities and improvements to deliver on process automation goals.
- Collaborate with internal stakeholders: Legal, Deal Desk, GIS, and Finance Teams to maintain accurate and timely records for portal customers.
- Work with customers to resolve portal-related escalations and ensure customer regulations adhere to OT’s legal requirements.
- Partner with Sales and Collections to resolve billing and collections issues, including completing account reconciliations to ensure accurate and complete resolution to achieve month-end and quarter-end targets.
- Responsible for effectively managing external customer/stakeholder inquiries on billing processes, internal controls, and policies.
- Responsible to follow all internal controls and policies related to invoicing to protect OpenText’s brand.
What you need to succeed:
- Previous experience in software billing function; global billing experience in the software services or high-tech industry preferred.
- Extensive experience in managing complex and varied relationships with third-party portal infrastructure – for example Ariba, Tungsten, Coupa, and Taulia.
- Above-average Reporting skills which include expertise in Excel, Macro, Power BI, database management.
- Has extensive expertise in invoicing and collections processes and best practices and is viewed as a trusted advisor to the Senior Opentext Sales Organization. Applies expertise to multiple aspects of an order to cash. Possesses highly developed professional technical expertise, which is applied to complex customer negotiations and billing processes/projects, specifically the impact contractual language and agreements can have on time to invoice and cash collections.
- A customer-focused, problem-solving mindset.
- Understanding of various lines of business; Professional Services delivery, Cloud hosting operations, and Software Licensing.
- Excellent attention to detail and analytical ability.
- Self-starter as well as great teamwork abilities.
- Demonstrated ability to train, utilizing change management methodologies to ensure their peers and stakeholders successfully use new processes.
One last thing:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.
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