International. Lovers of sports. Team players. Stronger together through our love of sports.
At Decathlon UK, we are driven by our mission to move people through the wonders of sports. We are a part of the DECATHLON Group, one of the world’s biggest sports brands.
The job:
As our Support Engineer, you'll be at the forefront of making critical IT decisions to find innovative solutions for users, playing a pivotal role in Decathlon projects to uphold and deliver our established standards. Your expertise will not only ensure seamless operations but also contribute significantly to enhancing the Decathlon experience for our valued customers.
RESPONSIBILITIES:
Responsibility 1: Support
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Serve as the main point of contact for Decathlete demand, providing support to users and customers to enhance their Decathlon experience.
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Manage Decathlon's IT infrastructure knowledgeably, fostering relationships with external support teams and supplier partners.
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Address day-to-day L1 and L2 issues and contribute to on-site IT projects.
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Demonstrate proficiency in troubleshooting digital products and their structures.
Responsibility 2: Collaboration
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Foster cross-team collaboration by engaging with the Decathlon Technical community and building networks of technical profiles.
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Support teammates and learn about other teams' roles and responsibilities to enhance collaboration.
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Communicate IT workflows and procedures effectively across internal teams.
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Understand which teams handle specific parameters and their collaboration with Decathlon DPE Products.
Responsibility 3: Infrastructure
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Maintain live environments at optimal levels and prioritize Decathlon's security in all operations.
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Uphold Decathlon Infra standards and security policies with a "security-first" mindset.
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Document workflows and processes and ensure timely repairs, replacements, and software updates.
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Collaborate with worldwide infra teams and integrate within different sectors as needed.
Responsibility 4: Integration
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Ensure seamless integration between Decathlon's IT infrastructure and other sectors.
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Liaise with external support teams and supplier partners to ensure effective integration.
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Continuously assess and improve integration processes to optimize operations.
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Actively contribute to the alignment of Decathlon's IT infrastructure with organizational goals and strategies.
ABOUT YOU:
- You are passionate about sports.
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You must have a strong sense of service and be customer-oriented.
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You have strong project management, analytical, and communication skills.
Specific requirements/Work environment:
This is a hybrid role and would require the successful candidate to attend at least three days a week in our Office in London (Surrey Quays)
Benefits that await you
Get to enjoy the following benefits and perks:
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Hybrid working
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Healthy employee discount on all Decathlon products
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Weekly Staff Sports/Activities and free access to our office gym
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Cycle-to-Work Scheme
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Access to private healthcare
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Gym, food, and travel discounts
… and many more
ABOUT DECATHLON
Headquartered in France, DECATHLON specializes in the creation of sports products and their distribution online and in stores at more than 1,700 locations in 61 countries. In the UK, it has over 50 stores nationwide and an e-commerce site that caters to nationwide delivery. Today, Decathletes across the world come to work to move people through the wonders of sports.
Decathlon is dedicated to helping, inspiring and guiding you through your sports experiences. We believe that discovering new sports and being sporty – well, it’s an important part of life – and living well shouldn’t just be for a privileged few.
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