International. Lovers of sports. Team players. Stronger together through our love of sports.
At Decathlon UK, we provide Careers That Let You Play. We are driven by our mission to help more people in the UK get physically active and healthy. We are a part of the DECATHLON Group, one of the world’s biggest sporting goods retailers. Headquartered in France, DECATHLON specialises in creating sports products and their distribution online and in stores at more than 1,700 locations in 61 countries. In the UK, it has over 50 stores nationwide and an e-commerce site that caters to nationwide delivery.
The job:
As a Loyalty Operations Executive, you will play a crucial role in managing and optimizing our loyalty program to drive member engagement and satisfaction. You will work closely with cross-functional teams to ensure seamless program operations and deliver exceptional service to our valued members.
Your key responsibilities will include:
Strategic:
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Develop and implement strategies to grow membership/loyalty programme enrollment and engagement.
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Analyze membership/loyalty programme data to identify trends and opportunities for improvement.
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Collaborate with cross-functional teams, including the CRM Leader, to ensure seamless programme operations and manage member communications and offers effectively.
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Oversee administration of member benefits, rewards, and incentives.
Operational:
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Monitor and evaluate programme effectiveness, recommending enhancements.
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Ensure compliance with regulations and best practices.
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Serve as the primary point of contact for member inquiries and escalations.
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Stay informed about industry trends and provide insights for strategic decision-making.
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Train customer service team in stores.
The profile:
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Bachelor's degree in marketing, business administration, data analysis, or a related field.
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Previous experience in membership/loyalty program management or related fields is advantageous but not mandatory.
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Strong analytical skills, with the ability to interpret data and draw actionable insights.
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Excellent communication and interpersonal skills, facilitating effective collaboration across teams.
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Knowledge of relevant regulations and industry standards.
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Highly organized, with a strong attention to detail and the ability to manage multiple priorities simultaneously.
Specific requirements/Work environment:
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This is a hybrid role and would require the successful candidate to attend at least three days a week in our London office (Surrey Quays)
Benefits that await you
Get to enjoy the following benefits and perks:
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Hybrid working
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Healthy employee discount on all Decathlon products
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Weekly Staff Sports/Activities and free access to our office gym
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Cycle-to-Work Scheme
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Access to private healthcare
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Gym, food, and travel discounts
… and many more
ABOUT DECATHLON UK
We’re an international sports retailer with 2080 stores in 56 countries, and if you look a little closer, you’ll see we’re so much more.
Decathlon is dedicated to helping, inspiring and guiding you through your sports experiences. We believe that discovering new sports and being sporty – well, it’s an important part of life – and living well shouldn’t just be for a privileged few.
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