Job Description
Danfoss, a global market leader in Refrigeration & Air Conditioning, Heating & Water, and Power Electronics is known for its high quality products as well as being a terrific place to work – the kind of place where employees enjoy coming to work and are excited to do their best.
This is where you fit in --- Do you have experience and interest in eCommerce and EDI? Then Danfoss has an outstanding career opportunity for you in our Baltimore location. Reporting to the Sr Customer Service Manager, the eCommerce Driver will proactively lead and drive customer adoption of eCommerce and EDI solutions for our customers using effective project management skills. This role will also train and help motivate our Sales teams to present eCommerce solutions to customers.
Job Responsibilities
- Drive eCommerce adoption with Danfoss North American customers
- Lead EDI implementations with customers, including guiding customers through the process
- Train and equip the Sales team to present eCommerce and EDI solutions to customers
- Gain support and achieve results through indirect leadership and influencing skills
- Coordinate and lead interactions between customers and the Danfoss IT team Lead initiatives for eCommerce improvements
- Work with customers to troubleshoot EDI issues
- Manage and implement new ways of working and driving creation of new, efficient eCommerce tools Lead projects and initiatives to improve the
- Customer Service processes Provide reporting of eCommerce effectiveness, status and results Improve service levels and drive performance
- Assess and manage quality issues pertaining to the processes
- Support Danfoss segments to further eCommerce adoption and overall productivity improvement Leading other projects and initiatives as needed
- Training and communication to the Customer Service team and other Danfoss departments
Background & Skills
- Proven track record of implementing EDI Proven ability to lead projects and implement improvements
- 3-7 years of eCommerce implementation experience Bachelor’s degree preferred
- Experience working with customers to set-up and troubleshoot EDI connections Self-driver, showing initiative
- Experience with implementing operational / process changes to improve existing processes
- Experience with process flows, flow diagrams and metrics preferably in manufacturing SAP experience and CRM System (SalesForce.com) preferred
- Excellent customer awareness and decision making/problem solving capabilities
- Able to train others in proper following of processes Strong in building and maintaining relationships Microsoft Office experience High standards of accuracy and attention to detail A positive 'can do' attitude towards problem solving
Employee Benefits
We are excited to offer you the following benefits with your employment:
- Bonus system
- Paid vacation
- Opportunity to join Employee Resource Groups
- State of the art virtual work environment
- Employee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.
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