Knight Frank is looking to hire an exceptional individual to join the Lettings team as a Business Support Coordinator to support our busy Ascot office, supporting the team in all aspects of their day to day and compliment the smooth running of this office. This is a dule role also supporting our Lettings team in Esher, with occasional office visits there too.
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Role:
In the Business Support Coordinator role you will be responsible for maintaining a smooth running of our Ascot and Esher offices, providing an exceptional service to our clients, supporting with the Lettings administration, best practise, marketing and information security and IT.
Responsibilities:
- Greet clients in a polite and welcoming manner by offering refreshments when necessary
- Answer incoming calls and help with walk-in clients, taking accurate messages
- Assist with diary management for the office to include arranging and organising property visits and viewings
- Support Department Head with implementation of Customer Experience initiatives
- Create new property activity records and update when required
- Assist with the Client Due Diligence process for clients and counterparties
- Managing all aspects of advertising and marketing (Mailers, brochures, window cards, pitching materials)
- Systems champion – be a trouble shooter with system processes and procedures
- Onboarding of new starters (ordering equipment/permissions, log ins, etc.)
Key Experience Required:
- Prior experience in a business support, customer service or front of house role preferred
- Knowledge of the industry is a bonus
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Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
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